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Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Sr. Template & Capacity Analyst at Hummingbird, you’ll play a critical role in shaping how patients access care across multiple clinical service lines. You’ll manage provider templates end-to-end while partnering with clinical and operational leaders to improve throughput, access, and overall performance.

Your day will blend deep, focused system work with high-impact collaboration. You might spend part of your morning analyzing Epic data and identifying gaps in provider schedules, then shift into conversations with stakeholders to align on solutions and drive improvements. You’ll use Epic and reporting tools to connect what’s happening in the system with what teams are experiencing on the ground—and turn that into clear, actionable recommendations.

Every update you make and every insight you share helps patients get the care they need faster—and helps healthcare teams operate more effectively.

Responsibilities

What You’ll Do

• Manage and optimize provider templates across 5–10 clinical service lines to improve access and throughput

• Analyze workflows, data, and system behavior to identify root causes of scheduling and capacity challenges

• Translate ambiguous problems into clear diagnoses and actionable recommendations

• Build, maintain, and refine templates at scale, ensuring accuracy, consistency, and efficiency

• Lead requirements gathering and documentation for system changes, ensuring clarity and traceability

• Execute and validate system updates, including testing, implementation, and post-launch monitoring

• Partner with clinical and operational leaders to align on strategy, performance goals, and improvements

• Facilitate discussions and present tradeoffs, risks, and recommendations to stakeholders—including leadership

• Monitor template performance and proactively identify opportunities for improvement

• Mentor peers and contribute to stronger team practices, documentation, and delivery methods

The Details

• Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship

• Work Location: Remote. You must work from a location within the United States with consistent Internet service

• Work Type: Full-time.

• Schedule: Must be comfortable working in alignment with client business hours in PST.

• Compensation: Expected range is $62,500 - $81,250. New hires typically start between $62,500 - $75,000. depending on experience and internal equity.

• Benefits: Comprehensive medical, dental, and vision coverage; paid time off; 401(k); parental leave; career development support; and more.

• Travel: Limited to none.

Required & Desired Skills

What You’ll Bring

• 4–5+ years of experience delivering independently in an analyst role, including work on complex or ambiguous system changes

• Hands-on experience with Epic templating tools and a strong understanding of clinic throughput and scheduling dynamics

• Proven ability to build, maintain, and optimize templates at scale with strong attention to detail

• Strong critical thinking skills—you can connect data, system behavior, and stakeholder input into a clear picture of what’s happening

• Experience leading analysis, documentation, testing, and execution of system changes with minimal oversight

• Ability to partner with cross-functional stakeholders and confidently communicate recommendations, including to leadership

• Experience mentoring peers or contributing to team development

• Strong documentation practices with the ability to maintain audit-ready records

• Comfort operating in fast-paced, evolving environments with changing priorities

Nice to Have

• Experience leading small projects or workstreams across multiple stakeholders

• Background in call center, operations, or administrative healthcare environments supporting provider scheduling

• Experience improving workflows, tools, or processes in ambiguous or evolving settings

• Familiarity with project management tools and methodologies

• Experience working in a startup or high-growth environment

What Helps You Shine

• You’re not “above the work”—you take pride in both strategic thinking and detailed execution

• You’re comfortable having tough, constructive conversations with stakeholders

• You bring a service-oriented mindset and genuinely care about improving outcomes for patients and teams

• You’re adaptable, open-minded, and energized by solving complex problems

Expectations for Focus & Presence

• To support patients and each other, this role requires your full attention during scheduled work hours. Our Outside Employment Policy doesn’t allow overlapping work or “job stacking,” so any outside work must happen fully outside your Hummingbird schedule.

• We’re a camera-ready team, and you’ll need to be on camera during training and when needed during the workday after training ends.

• We value connection, teamwork, and being present, which is what keeps our patients safe and our team supported. If that’s what you’re looking for, you’ll feel at home here.

#LI-JF1

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.