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Sales Engineer
Hummingbird Healthcare
Sales & Business Development
United States
USD 122k-149k / year
Posted on Jul 1, 2025
Hi. We’re Hummingbird.
We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
Summary
As a Sales Engineer at Hummingbird, you will play a critical role in shaping how clients understand and engage with our services. You’ll partner closely with the Growth and Performance Transformation team to lead discovery sessions, design thoughtful and tailored solutions, and translate client goals into compelling implementation plans, proposals, and statements of work.Acting as the connective tissue between client needs and our internal capabilities, you’ll bring together input from across the organization to craft high-impact sales materials that clearly articulate our methodology, approach, and value. This role is both strategic and hands-on, requiring excellent communication skills, strong business acumen, and the ability to navigate complexity and ambiguity with confidence.
Responsibilities
Product Knowledge and Positioning
Maintain expert knowledge of Hummingbird implementation methodologies, services, and technology capabilities.
Monitor client trends and feedback to identify service gaps and share synthesized insights to inform positioning strategy, support continuous improvement, and drive innovation.
Stay current on Service Development roadmaps and upcoming service releases to ensure accurate solution design.
Contribute to internal knowledge assets that improve pre-sales effectiveness and consistency.
Maintain knowledge of Hummingbird engagements and outcomes.
Solution Design
Apply Hummingbird’s client journey and product framework to create tailored solution designs based on discovery inputs.
Develop high-level service recommendations, including proposed scope, value to client, implementation resource needs, phasing, and timelines.
Collaborate with CSEs and Hummingbird leaders to define strategic direction for pursuits.
Ensure alignment between proposed services and client maturity, readiness, and goals.
Adapt solution designs as client needs evolve during the pre-sales process.
Proposal Writing & Documentation
Lead drafting of ‘Services’ sections of proposals and statements of work using available service specifications.
Partner with Growth, Service Development, and subject matter experts to fill content gaps.
Clearly articulate implementation approach, value proposition, and service outputs.
Partner with Growth to maintain consistency, accuracy, and polish across all client-facing sales materials.
Manage document review processes and version control across stakeholders.
Communicate service specification updates to Service Development team to ensure they are the source of truth for Hummingbird services.
Access Insights Engagement Support
Serve as lead for Access Insights engagements with Hummingbird clients.
Facilitate discovery and maturity assessment sessions for early-stage client engagements.
Lead development of sequenced implementation plans aligned to client roadmaps.
Translate Access Insights outputs into actionable SOW components and timelines.
Work closely with implementation and operations teams to ensure alignment of roadmap and capacity.
Opportunity Management Support
Lead product and implementation methodology overviews and deep-dives to illustrate capabilities and alignment with client needs on sales calls.
Coordinate sales pursuit timelines and deliverables with CSEs and Growth leadership.
Participate in Deal Desk meetings to surface open issues, secure approvals, and align stakeholders.
Consolidate and document sales inputs to support pricing, delivery, and decision-making processes.
Ensure smooth handoffs between Growth and delivery teams through strong documentation.
#LI-JR1
Required & Desired Skills
Employment Eligibility: Candidates must be legally authorized to work in the United States without sponsorship.
FLSA Status: Exempt
Compensation: $122,000 - $149,00 per year less statutory deductions
Work Location: This position is remote. You must work from a location within the United States with consistent internet service.
Travel: 25-30% for client visits, training, and company events
Benefits Eligible: Yes
People Manager: No
Required Skills and Experience
5+ years of experience in healthcare sales engineering or solution design roles.
Demonstrated knowledge of Epic access product capabilities and third-party systems.
Demonstrated knowledge of contact center technology.
Deep familiarity with ambulatory patient access workflows, healthcare contact center operations, and related domains.
Demonstrated ability to lead client discovery and design customized service solutions.
Experience completing client maturity assessments.
Strong written communication skills with a track record of drafting proposals and SOWs.
Ability to collaborate cross-functionally and manage deliverables with multiple stakeholders.
Desired Skills and Experience
Certification in 1 or more Epic access applications.
Knowledge of pricing processes and service-based cost modeling tools.
Understanding of healthcare technology platforms or managed service models.
Background in sales support, proposal management, or business development.
Comfort working in a fast-paced, evolving environment with ambiguity and shifting priorities.
Please Note: The seniority level of this position may be adjusted during the recruitment process based on candidate skills and experience.
The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:
- Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
- Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
- Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.
Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.