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Employee Relations & Conflict Resolution

• Partner with managers to address and resolve employee concerns in a consistent, respectful, and compliant manner.

• Provide guidance on effective resolution techniques, including coaching, feedback delivery, and restorative conversations.

• Facilitate transparent processes that ensure all employees feel heard and respected during workplace conflicts.

• Identify and address emerging patterns or recurring issues that may impact team morale or operational integrity.

Investigation & Grievance Management

• Conduct thorough, impartial investigations into workplace complaints, policy violations, and employee grievances.

• Document findings and recommendations clearly, ensuring consistency and legal defensibility.

• Act as a trusted resource to ensure all parties are treated fairly and understand their rights and responsibilities.

• Manage sensitive information with the highest level of discretion and confidentiality.

Policy Compliance & Risk Mitigation

• Educate and coach managers on company policies, legal requirements, and HR best practices.

• Promote a culture of accountability by reinforcing consistent application of workplace policies.

• Draft and revise policies to reflect regulatory requirements, industry standards, and organizational values.

• Design and conduct internal compliance audits to mitigate risk.

• Identify gaps or risks in current practices and recommend proactive policy or process adjustments.

• Stay current on employment law developments and ensure policy materials remain up to date.

Employee Support & Workplace Culture

• Support employees in navigating workplace concerns with clarity and confidence.

• Recommend improvements to policies and tools that contribute to a positive and supportive environment.

• Contribute to initiatives that enhance employee engagement, trust, and retention.

• Partner with the People Experience team to align employee relations efforts with the broader employee lifecycle.

Process Improvement & Reporting

• Maintain accurate documentation of cases, trends, and outcomes to inform HR strategy.

• Identify root causes of employee relations issues and recommend systemic changes where needed.

• Develop and refine ER workflows for efficiency, accessibility, and clarity.

• Collaborate cross-functionally to continuously improve the employee experience through fair and transparent ER practices.

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Required Skills and Experience

• Demonstrated experience conducting investigations and advising on policy compliance.

• Strong knowledge of employment law, workplace practices, and conflict resolution principles.

• Excellent interpersonal, documentation, and judgment skills.

Desired Skills and Experience

• Experience supporting a fully remote or distributed workforce.

• Prior use of Workday or similar HRIS tools to manage documentation and processes.

• Certification in employee relations, mediation, or workplace investigations (e.g., SHRM-CP, AWI, etc.).

• Experience managing unemployment claims across multiple states, ensuring timely responses and compliance with varying state regulations.