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Compensation: Starting at $109,000/year, based on experience.
Benefits Eligible: Yes

Travel: 25% or less for client visits, training, and company events.

Working Hours: Based on client needs (full-time, Monday-Friday)

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Strategic Data Collection & Advanced Analysis

• Lead the collection and integration of performance data from complex systems, including Epic, telephony platforms, workforce management tools, quality metrics, and employee KPIs.

• Conduct sophisticated analyses to identify trends, address systemic inefficiencies, and uncover high-impact opportunities for improvement.

• Deliver data-informed strategies that influence decision-making at leadership levels and drive operational excellence and equity.

• Ensure rigorous data accuracy and integrity, positioning performance data as a foundation for enterprise-wide improvements.

Performance Monitoring Leadership

• Design and implement robust performance monitoring frameworks to measure progress toward organizational goals and values.

• Collaborate closely with consulting and operate teams to establish baseline metrics, validate data, and track sustainable performance improvements.

• Lead internal performance monitoring efforts for our Patient Access as a Service operate team, providing insights that optimize workflows and outcomes.

• Lead client-facing performance monitoring for our consulting services, providing insights that outcomes.

• Define benchmarks that drive improved client outcomes, and long-term operational sustainability.

Advanced Report Design & Development

• Oversee the design and delivery of internal and client-facing performance reports to communicate complex findings to a variety of stakeholders, with an emphasis on clarity, actionability, and strategic alignment.

• Partner with the Access Analytics Architect and data & analytics team to ensure development of advanced visualization tools (e.g., Power BI,) meets performance monitoring needs.

• Partner with cross-functional teams to refine reporting methodologies and develop scalable solutions that support transparency and continuous improvement.

Outcome Reporting & Strategic Communication

• Develop and deliver executive-level outcome reports that highlight successes, identify challenges, and provide clear pathways for continued improvement.

• Align reporting outputs with enterprise initiatives to enhance employee engagement, client satisfaction, and organizational growth.

• Serve as a strategic advisor to leadership, ensuring performance insights align with long-term business goals, equity principles, and measurable results.

• Continuously improve performance monitoring frameworks to reflect evolving business priorities and industry best practices.

Required Skills and Experience

• 5+ years of experience within healthcare patient access space

• Exceptional presentation and storytelling skills, with the ability to connect data-driven insights to broader strategic goals.

• Proficiency with Epic reporting tools (e.g., Radar dashboards, SlicerDicer, Reporting Workbench)

• Familiarity using advanced reporting tools such as Power BI for data analysis

• Demonstrated ability to support all phases of performance monitoring, including KPI development, data validation, design, and post-go live monitoring.

• Proven experience in translating complex data into actionable insights for technical and executive-level stakeholders.

Desired Skills and Experience

• Leadership and project management skills, with a history of managing cross-functional initiatives and driving process improvements.

• Experience designing advanced reporting solutions (e.g., Power BI, Tableau)

• Experience developing Epic reports (Radar dashboard SlicerDicer, Reporting Workbench) for Patient Access use cases

• Advanced experience with telephony systems, quality metrics, and workforce management tools

• Experience aligning performance optimization strategies with business priorities, emphasizing equitable outcomes and operational sustainability.