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Performance Transformation Strategic Operations Consultant
Hummingbird Healthcare
This job is no longer accepting applications
See open jobs at Hummingbird Healthcare.See open jobs similar to "Performance Transformation Strategic Operations Consultant" 8VC.Operations
United States
USD 130k-130k / year
Posted 6+ months ago
Hi. We’re Hummingbird.
We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.
Summary
As a Strategic Operations Consultant at Hummingbird, you'll be instrumental in enhancing patient access within healthcare. Working closely with clients, you'll lead engagements or workstreams within larger projects, actively creating and managing project plans. Your role involves growing your engagement leadership skills as you collaborate with teams to implement improvements. Your expertise will be crucial in developing recommendations, supporting project execution, and fostering innovation within the organization. Strategic Operations Consultants may deliver work on a variety of projects. Examples include assessing current state of health systems' patient access design and recommending strategic improvements, designing scheduling standardization for complicated specialties, and guiding clinic and contact center transitions toward centralized access operations.While most of Hummingbird's needs are for Strategic Operations Consultants at this time, higher level roles are available for more advanced candidates.
Responsibilities
Compensation: Starting at $130,000, based on experience and role level.
Benefits Eligible: Yes.
Travel: 25%-35% for client visits, training, and company events.
Working Hours: Alignment with client work hours within the US.
Work Location: This position is remote. You must work from a location within the United States with consistent internet service.
Assessments
Evaluate client processes and performance against Hummingbird's patient access maturity model.
Facilitate meetings and sessions with key stakeholders to gather insights, independently analyze processes, and identify areas for improvement.
Contribute to the creation of client-specific maturity assessments and roadmaps for Improve projects.
Collaborate with team members to leverage assessment findings effectively.
Present clear, data-supported findings and recommendations to support benchmark engagements.
Roadmaps and Project Scoping
Develop roadmaps for enhancing functionality, optimizing workflows, and driving process efficiencies, ensuring alignment with business needs, regulatory requirements, and best practices.
Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with customer needs and organizational goals.
Participate in scoping activities for Improve project initiatives, assisting in defining requirements and prioritizing tasks.
Estimate level of effort for project activities, breaking down tasks into manageable components and providing realistic timelines to drive successful project outcomes.
Identify risks and obstacles, contributing to mitigation strategies to ensure project success.
Project Management
Take ownership of small-scale engagements or specific workstreams within larger projects, driving successful implementation from planning to execution.
Supervise project plans, ensuring alignment with client objectives and Hummingbird's standards.
Coordinate project activities, including tasks, timelines, and deliverables, to achieve desired outcomes.
Support stakeholder engagement efforts by providing relevant information and updates and supporting change management efforts.
Project Delivery
Implement scoped Benchmark and Improve projects and SOW deliverables.
Work closely with cross-functional teams to address project challenges, ensuring timely resolution and successful delivery.
Service and Business Development
Assist the Service Delivery team in creating repeatable service/product playbooks, including documenting best practices and standard procedures.
Support continuous improvement efforts by providing feedback and suggestions for playbook enhancements.
Participate in training sessions to familiarize team members with playbook usage.
Assist with project scoping and the development of proposals, pitch decks, and presentations in support of growth initiatives.
Establish relationships with clients, partners, and stakeholders to generate leads and explore service expansion opportunities.
Required & Desired Skills
Required Skills and Experience
6+ years of experience in patient access or contact center operations with experience leading teams and/or programs that achieve organizational goals.
Experience leading Epic projects around operations optimization and streamlining processes.
Ability to conduct assessments of processes and workflows.
Experience developing roadmaps that align with organizational objectives and customer needs.
Experience defining project scope, objectives, and deliverables.
Experience with project management methodologies and tools.
Effective communication skills, both written and verbal, to convey concepts to stakeholders.
Comfortable working with minimal supervision and exercising independent judgement.
Track record of successfully contributing to project management and delivery.
Willingness to support and assist less experienced team members.
Strong understanding of strategic business planning and execution within healthcare technology or related industries.
Strong decision-making and problem-solving abilities, with a focus on driving innovation and continuous improvement in patient contact center operations.
Desired Skills and Experience
Current Epic certifications, particularly Cadence or Prelude.
Experience in implementing principles of "The Good Jobs Strategy" or similar approaches focused on investing in frontline employees and fostering a positive work environment.
Project management experience, with a focus on delivering results that align with organizational objectives and priorities.
The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:
- Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
- Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
- Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.
Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.
Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.