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Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

This role will be hired as either an Epic Radiant Analyst or Senior Epic Radiant Analyst, depending on candidate qualifications.

Current Epic Radiant certification required

As an Epic Radiant Analyst at Hummingbird, you will be responsible for providing managed services application support to clients, using your expertise in system configuration, workflow design, and application analysis. You will collaborate closely with client stakeholders to refine processes, address needs, and contribute to the development of best practices. You will work alongside senior team members, leveraging their guidance as you continue to grow your skillset and proficiency within the role.

As a Senior Epic Radiant Analyst at Hummingbird, you will provide managed services application support, leveraging your advanced expertise in system configuration, workflow design, and application analysis. You will engage directly with clients to resolve complex issues, refine processes, and identify opportunities for improvement. Additionally, you will mentor less experienced team members, fostering their professional growth and ensuring the continued excellence of our service delivery.

Responsibilities

System Analysis:

• Analyze workflows, data, and technical issues to identify options and recommend solutions, ensuring alignment with business needs, regulatory requirements, and best practices.

• Perform thorough workflow and requirement analysis, including process mapping and specification gathering, for routine and moderately complex issues and enhancements.

• Translate requirements into system configurations, actively participating in building, testing, documenting, and communicating changes.

• Support system enhancements and upgrades.

• Identify opportunities for process improvement and propose solutions.

• Adhere to change control processes, maintaining system integrity and compliance.

User Support and Troubleshooting:

• Deliver high-quality application support in accordance with contracted SLAs.

• Grow your ability to deliver application optimizations with guidance from senior analysts and management.

• Assist with routine maintenance and upgrade tasks.

• Take a proactive approach in asking questions to understand end-user issues and needs.

• Seek information from others and escalate when end user issues appear to pose significant risks.

• Audit data, troubleshoot, and track issues.

• Provide on-call support during scheduled times, if required.

Communication and Collaboration:

• Work closely with client stakeholders to understand organizational processes, needs, and develop best practices, ensuring alignment with business goals and objectives.

• Serve as a liaison between business operations, providers, and IT to facilitate effective communication and collaboration.

• Collaborate across applications on integrated solutions, leveraging insights from client interactions to inform decision-making.

General:

• Manage small projects and complete assigned deliverables.

• Provide thorough documentation of build changes, tasks, and projects.

• Provide clear and organized status reports on key project areas.

• Participate in meetings, reviews, and design sessions.

• Stay current with Epic certifications and application knowledge.

• Comply with all HIPAA policies, procedures, and training requirements.

Required & Desired Skills

Required Skills and Experience

• Current Epic Radiant certification.

• Epic Analyst: 3+ years of experience in the analysis, design, build, testing, and maintenance of Epic applications.

• Senior Epic Analyst: 5+ years of experience in the analysis, design, build, testing, and maintenance of Epic applications.

• A successful track record supporting Epic system enhancements and upgrades.

• Proficient in troubleshooting and effectively tracking and resolving issues.

• Proven ability to follow change control and testing procedures.

• Strong communication and collaboration skills.

• Comfortable working both independently and in teams.

• Able to prioritize work assignments, meet deadlines, and manage small projects.

• Knowledge of the healthcare workflows related to Epic applications.

• Able to provide on-call support during scheduled times, if required.

Desired Skills and Experience

• Certification in additional Epic applications.

• Familiarity with project management methodologies and tools.

• Experience partnering with trainers to support organizational training initiatives.

• Ability to facilitate productive discussions and contribute valuable insights during collaborative sessions.

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.