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Hi. We’re Hummingbird.

We’re elevating patient access so patients can get healthcare how, when, and where they need it. We partner with healthcare systems to transform how patients access care, enabling their providers to focus on what matters most – caring for patients. By managing patient access as a technology-enabled service, we help health systems stabilize costs and improve patient experience while creating good jobs that attract and retain talent in the industry. Our team of experts is obsessed with the connection between the people, processes, and technology that make healthcare organizations hum. Join us and help build the healthcare experience we want for our communities, our families, and ourselves.

Summary

As a Strategic Epic Consultant at Hummingbird, you'll be instrumental in enhancing patient access within healthcare. Working closely with clients, you'll lead small engagements or workstreams within larger projects, actively creating and managing project plans. Your role involves growing your engagement leadership skills as you collaborate with teams to implement improvements. Your expertise will be crucial in developing recommendations, supporting project execution, and fostering innovation within the organization. Your expertise in Epic systems and healthcare operations will enable you to facilitate project scoping activities, define requirements, and prioritize initiatives to ensure strategic alignment and successful project outcomes. For this initial project, you will serve as an expert in Referrals and Authorization and integration around Epic Payer Platform, Provider Networks, Auto-Status Assignment, and Care Everywhere Referral Management with experience in Real-Time Authorization and fax automation solutions. Serve as a creator and owner of service development documentation. You will implement build changes and works in accordance with the client's Epic change control processes and build testing validations. You will be back of helping Hummingbird build our Referrals and Authorization service and implement the solution at our clients.

Responsibilities

Assessments

• Evaluate client processes and performance against Hummingbird's patient access maturity model.

• Facilitate meetings and sessions with key stakeholders to gather insights, independently analyze processes, and identify areas for improvement.

• Contribute to the creation of client-specific maturity assessments and roadmaps for Improve projects.

• Collaborate with team members to leverage assessment findings effectively.

• Present clear, data-supported findings and recommendations to support benchmark engagements.

Roadmaps and Project Scoping

• Develop roadmaps for enhancing functionality, optimizing workflows, and driving process efficiencies, ensuring alignment with business needs, regulatory requirements, and best practices.

• Collaborate with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with customer needs and organizational goals.

• Participate in scoping activities for Improve project initiatives, assisting in defining requirements and prioritizing tasks.

• Estimate level of effort for project activities, breaking down tasks into manageable components and providing realistic timelines to drive successful project outcomes.

• Identify risks and obstacles, contributing to mitigation strategies to ensure project success.

Project Management

• Take ownership of small-scale engagements or specific workstreams within larger projects, driving successful implementation from planning to execution.

• Supervise project plans, ensuring alignment with client objectives and Hummingbird's standards.

• Coordinate project activities, including tasks, timelines, and deliverables, to achieve desired outcomes.

• Support stakeholder engagement efforts by providing relevant information and updates and supporting change management efforts.

Project Delivery

• Implement scoped Benchmark and Improve projects and SOW deliverables.

• Work closely with cross-functional teams to address project challenges, ensuring timely resolution and successful delivery.

• Perform Epic system configuration, workflow design, and other application analysis work when it aligns with areas of expertise and the needs of the project.

Service and Business Development

• Assist the Service Delivery team in creating repeatable service/product playbooks, including documenting best practices and standard procedures.

• Support continuous improvement efforts by providing feedback and suggestions for playbook enhancements.

• Participate in training sessions to familiarize team members with playbook usage.

• Assist with project scoping and the development of proposals, pitch decks, and presentations in support of growth initiatives.

• Establish relationships with clients, partners, and stakeholders to generate leads and explore service expansion opportunities.

General

• Provide guidance and mentorship to less experienced analysts, contributing to the team's overall growth.

• Take a proactive role in documenting team processes and procedures.

• Manage projects of increasing complexity, scope, and criticality.

• Provide thorough documentation of build changes, tasks, and projects.

• Provide clear and organized status reports on key project areas.

• Lead meetings, reviews, and design sessions.

• Stay current with Epic certifications and application knowledge.

• Comply with all HIPAA policies, procedures, and training requirements.

Required & Desired Skills

Compensation: Starting at $130,000+, based on experience.

Benefits Eligible: Yes.

Travel: 25%-35% for client visits, training, and company events.

Working Hours: Alignment with client work hours within the US.

Work Location: This position is remote. You must work from a location within the United States with consistent internet service.

Required Skills and Experience

• Current Epic certifications in Referrals/Authorizations, Cadence, and Prelude.

• 6+ years of experience in analyzing, designing, building, testing, and maintaining the Cadence and Prelude applications, ideally across multiple health systems.

• Expert in Referral and Authorization workflows; interested in Service Development.

• Knowledge of Epic Payer Platform, Provider Networks, Auto-Status Assignment, EpicCare Link for Referrals, Care Everywhere Referral Management (CERM).

• Experience implementing Real-Time Authorization tools

• Proficient in conducting thorough assessments of IT processes, workflows, and technical infrastructure.

• Experience developing roadmaps that align with organizational objectives and customer needs.

• Experience defining project scope, objectives, and deliverables.

• Experience with project management methodologies and tools.

• Ability to think strategically and develop comprehensive, actionable plans to address complex issues.

• Highly skilled in troubleshooting and effectively tracking and resolving issues.

• Effective communication skills, both written and verbal, to convey concepts to stakeholders.

• Comfortable working both independently and in teams, with wide latitude for independent judgement under minimal supervision.

• Experience mentoring less experienced team members.

• Able to prioritize work assignments, meet deadlines, and manage projects of increasing scope and complexity.

• Deep knowledge of the healthcare workflows related to Epic applications.

Desired Skills and Experience

• Certification in additional Epic applications, particularly Benefits Engine.

• Experience with order transcription fax automation solutions.

• Experience serving as a subject matter expert in support of organizational training initiatives.

• Able to lead productive discussions and contribute valuable insights during collaborative sessions on complex, integrated workflows.

The Hummingbird Approach
We value a team that brings diverse perspectives and experiences to the work we do. While there are many ways to do this, people who are successful at Hummingbird:

• Lead with Respect by valuing kindness and working to actively foster an environment of inclusion and respect.
• Embrace Growth and seek out learning and growth for themselves and support those around them in their growth journey. They bring curiosity and an openness to innovation to all their interactions.
• Bring a Win Together mentality by approaching conflict directly, listening carefully, and seeking to understand. They problem-solve with the goal of finding successes, not trade-offs, for all involved.

Equal Opportunity Statement
Hummingbird Healthcare is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic. We value the talents of individuals from all backgrounds and actively seek a diverse workforce.

Our mission is to provide a fair and inclusive recruitment process for everyone, and reasonable accommodations are available to any applicant who may need them. Please reach out to talent@hummingbird.healthcare to request accommodations and we’d be happy to chat.