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Associate, Population Health

Hopscotch Health

Hopscotch Health

North Carolina, USA
Posted on Saturday, August 19, 2023

About Hopscotch Health

At Hopscotch Health, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Health takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.


We are seeking a talented and skilled Population Health Associate to work directly with our Central and Market teams to build, teach, implement, and observe workflows for our population health operating model. The role will support core population health domains including but not limited to workflow optimizations and data gathering that help drive excellence in clinical documentation, utilization, and clinical quality. This role will report to the Population Health Director.

During the Transformation and Launch phases of our Care Model Implementation, the Population Health Associate will work in the clinics, supporting the Clinical Information. This role will require travel and will involve work across communities in Western NC for weeks at a time.

Specific responsibilities include (but are not limited to):

During Implementation/Transformation/Launch (in clinic work):

  • Supporting Providers and CISs through their initial course work, ensuring completion and taking feedback on any areas of confusion or necessary follow-up
  • Providing role-based training to CISs including use of Athenahealth
  • Working side by side with the CIS during onboarding/training to ensure proper use of chart prep workflows, daily huddles, suspecting, and scribing
    • Using checklists to document the effectiveness of each CIS and escalating areas that need further support
  • Observing and assisting in the CIS/Provider relationship building, ensuring they are communicating and collaborating in the most effective way to yield accurate documentation and quality patient care
  • Assisting the Population Health Manager in building and delivering new content and programs related to Clinical Documentation
  • As assigned, completing chart audits for the purposes of ongoing education on accurate documentation

When not in market supporting the above:

  • Developing, testing, and troubleshooting all field facing tools and data related to Clinical Documentation, Quality, and Utilization.
  • Partnering with IT/Foundry developers on development, design, functionality, and reporting needs as it relates to Clinical Documentation, Quality, and Utilization tools
  • Identifying opportunities for improvement in logic or tool functionality and illicit input from various cohorts including but not limited to PHD, CISs, CMO/Medical Directors, Providers.
  • Ensuring all tools are functioning as intended and partnering with Finance for quick resolution if troubleshooting is necessary
  • Other duties as assigned


We are looking for a motivated, mission driven, and experienced leader with:

  • 1+ years' experience at a consulting firm or similar analytics experience
  • Prior experience in healthcare, population health, working with providers, or value-based care models a plus
  • Bachelor’s Degree required
  • Ability to analyze data to build out a business case or ROI analysis
  • Experience working with multiple software & data platforms, electronic health records, spreadsheet development and navigation, data processing, organizational skills and ability to manage multiple priorities appropriately
  • US work authorization

Additional skills and capabilities required:

  • Strong interpersonal and communication skills, verbal and written
  • High emotional intelligence and strong collaboration skills working with diverse groups
  • Strong leadership and influencing skills
  • High attention to detail, organization, coordination and planning skills
  • Solid problem solving and critical thinking skills
  • Quick learner
  • Ability to work with ambiguity

From a cultural perspective, you:

  • Act with Purpose – Bring intention with a focus on our mission and patients to everything.
  • Strive for Excellence – Raise the bar and find ways to do better every day.
  • Put the Team First – Bring your best and bring out the best in those around you.
  • Be Skilled, Yet Humble – Lean into your skill and embrace new and different ways to get better.
  • Give and Earn Trust – Act with integrity and honor your commitments.

At Hopscotch Health, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.