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EMR Optimization Specialist

Hopscotch Health

Hopscotch Health

Asheville, NC, USA
Posted on Tuesday, August 8, 2023

About Hopscotch Health

At Hopscotch Health, we believe great healthcare should be accessible to all people across all communities. Today, almost 20% of Americans live in a rural community, yet only 11% of physicians practice in those same communities. We are on a mission to transform healthcare in rural America. We provide high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most.

Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Health takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time.

Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you.


We are seeking a talented and skilled EMR Optimization Specialist to work directly with our Care Teams to improve their workflows using athenahealth and ensure standardization of process throughout our clinics. This role provides a unique opportunity to walk in the shoes of our clinical and non-clinical team members and develop, recommend, teach, and implement key processes that enable timely and accurate documentation.

Specific responsibilities include (but are not limited to):

  • Creating the Hopscotch/athenahealth Playbook for Clinical and Non-Clinical workflows which includes step by step guidance on how to perform tasks using the system and documents the desired workflows of the company (which may or not already be developed by other subject matter experts of the company)
  • Conducting regular site visits to observe the work of the Care Teams and support real time changes or take follow ups to ensure an improved experience and work product as a result of the visit
  • Identifying areas of the athenahealth system that could be used or better used and developing the necessary protocols and education to begin using these tools. This includes staying abreast of athena releases, interacting in the athena community pages, and developing content to be shared with the Hopscotch Health users to support this new work
  • Acting as a key member of the Transformation & Launch Team when new clinics are being acquired or stood up. This role works onsite with the clinic during the post go-live period and remains an active participating in the transformation for a period of 7 months until the clinic enters their steady state. Post steady state, regular site visits as indicated above, begin
  • Working closely with the Product Implementation Associate and Help Desk Associates to resolve athena related matters and troubleshoot bugs, workflow breakdowns, or other system concerns as the subject matter expert for athenahealth
  • Supporting the user interface of our Foundry Data Platform with athena and the questions and troubleshooting that may arise between the two systems


You’ll be a great fit for this position if you have 3+ years of healthcare operating and/or services experience and 2+ years using athenahealth, specifically in a configuration/build or training role. You also have a proven track record demonstrating:

  • The following professional and leadership competencies:
    • Drive for results and a commitment to excellence, accountability and follow-through using robust organizational skills, program management, collaboration, and communication
    • Articulate and succinct communication, including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results.
    • High EQ and a collaborative and trust-driven working style to quickly build relationships, internally and externally, to enable our work and culture.
    • Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations.
    • Willingness to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
    • Functional expertise, demonstrating your knowledge of the system and of the Hopscotch Care Model such that you are a trusted advisor and sought after to work collaboratively through change management and implementation of new processes
  • Additional skills and experiences, specific to the focus for Hopscotch, that will be critical to deliver outcomes in the EMR Optimization role:
    • An understanding of the needs of rural communities and culture and the ability to factor those needs into our growth strategy and execution and our approach to serve and grow our footprint in rural communities
    • Understanding of value-based care, PCP 2.0 models, and the key levers to enable outcomes for patients and providers in an innovative care model and to enable performance of the unit economic model, especially growth levers
    • Proven track record of working up steep learning curves and rolling up sleeves to drive impact and results, both short-term and long-term

From a cultural perspective, you:

  • Act with Purpose – Bring intention with a focus on our mission and patients to everything.
  • Strive for Excellence – Raise the bar and find ways to do better every day.
  • Put the Team First – Bring your best and bring out the best in those around you.
  • Be Skilled, Yet Humble – Lean into your skill and embrace new and different ways to get better.
  • Give and Earn Trust – Act with integrity and honor your commitments.

At Hopscotch Health, we embrace diversity, invest in a culture of inclusion and positivity and encourage all to apply to join our team. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.