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Hill House is seeking a Store Manager to lead the retail team at our NorthPark Center store and become a pivotal part of our Hill House family. In this role, you'll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates. We are looking for a warm, professional, and dynamic leader to drive our store's sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full-time position with a retail schedule (including weekends).

What You'll Do:

• Drive Excellence in Sales & Service:
  • Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
  • Analyze store performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
  • Work cross-functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.

• Client Development
• Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high-potential clients.
• Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
• Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
• Operational Leadership:
• Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and merchandising standards to meet brand standards continually.
• Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.
• Oversee financial aspects, including budgeting, expense control, and reporting, aiming to maximize profitability.
• Talent Management & Development:
• Attract and retain a high-performing team, building a talent pipeline through effective coaching and development plans.
• Conduct regular performance reviews, set clear goals for your team, and foster a culture of continuous learning and improvement.
• Handle all employee relations issues in partnership with HQ, ensuring a harmonious and productive work environment.

Who you are:

• A minimum of 7 years of sales management experience in the retail industry, with a bachelor's degree preferred.
• Experience performing in a fast-paced environment with fastidious attention to detail.
• A leader with a proven ability to drive sales and deliver exceptional client experiences.
• Strong business acumen, with the ability to analyze data and trends to make informed decisions.
• Self-motivated with exceptional communication and a motivational attitude; passionate for people development and growth
• High degree of flexibility and initiative
• Embraces a culture of learning and advocacy
• Has lived experiences with people from different backgrounds and diverse teams
• Flexibility to work retail hours, including evenings, weekends, and holidays.

Why Work With Us: As a Store Manager on our team, you'll have the opportunity to work in a vibrant and fast-paced environment, representing a prestigious brand. We offer a competitive salary, comprehensive benefits, and a chance to grow your career in retail management. If you're passionate about Hill House, driven to achieve, and ready to lead a team to success, we'd love to hear from you.