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CRM Data Analyst

Hill House Home

Hill House Home

IT, Data Science
New York, NY, USA
Posted on Tuesday, January 23, 2024

Hill House Home is looking for a self-motivated, quick learner to join the organization as our CRM data analyst. This role will sit on our revenue team, servicing all cross-functional partners as we work to centralize our data and continue to build a strong data & insights practice for key decision making, especially as it pertains to building a best in class customer experience while balancing revenue growth and profitability.

The ideal candidate will have a thorough understanding of how all business functions operate within a DTC and wholesale retailer, leverage data and insights to drive key decision making, and prioritize customer experience as a top KPI. This candidate should have experience with business intelligence platforms, relational databases, and website tracking platforms.

We are excited to bring on a team member who loves to build reporting and processes from scratch and is motivated by keeping up with a rapidly changing environment. This is an ideal position for someone who loves problem-solving, learning on the job, and building cornerstones for business success.

Responsibilities:

  • Partner with all cross-functional teams (ecommerce, marketing, planning, operations, finance, merchandising, and stores) to understand business problems and build reports in our business intelligence platform (Looker) to solve for these problems
  • Build weekly, monthly, and quarterly reporting for internal and investor consumption, including but not limited to customer insights, profitability measurement, site engagement, and product acceptance reports
  • Train team members on pulling actionable insights from reporting that directly translate to gains in revenue growth, customer retention, and sell through rates
  • Manage data pipelines from 10+ disparate data sources, data warehouse (Snowflake) and modeling layer, and business intelligence platform (Looker) end to end
  • Evaluate efficacy of key business programs & identify optimization opportunities within these programs, such as opening of new store locations, expansion into new product categories, and our international growth strategy
  • Present insights decks regularly to key stakeholders with rolled up takeaways and concise learnings
  • Lead stand up of customer data platform and loyalty program, ensuring accurate identity resolution & marketing programming while conceptualizing and actioning on retention testing across owned channels

Qualifications:

  • 2+ years experience in ecommerce or cross-functional role at DTC retail organization
  • Data-first mindset, with robust experience managing streamlined reporting across a suite of platforms for multiple teams
  • Test & learn mindset, ideally with tangible site or marketing testing experience
  • Thorough understanding of cross-functional responsibilities and strong communication skills to communicate learnings that span multiple functions
  • Proficient in Excel, with in-depth knowledge of vlookups, index-matching, conditional equations, and pivot tables
  • Experience pulling reporting from Shopify and Google Analytics or comparable site tracking platform
  • Nice to have: in-depth knowledge of relational databases, proficient in SQL and/or dbt, and LookML experience, marketing platform reporting experience
  • Excellent presentation skills, specifically around identifying actionable insights from huge amounts of data to direct strategy at highest leadership levels
  • Comfortable shifting priorities quickly to accommodate fast-paced, high-growth environment
  • Comfortable balancing accurate data foundation with high-impact business priorities that require quick answers
  • Embraces a culture of learning and advocacy
  • Has lived experiences with people from different backgrounds and diverse teams
  • Salary range: $80-90k
Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching with bedding in 2016, Hill House Home has extended its collections to offer bath, baby, accessories and apparel, including their widely beloved Nap Dress®. With its design-centric approach, Hill House Home offers impeccable quality, and timeless, feminine styles through quality products designed to enhance and celebrate life. Their specific aesthetic point-of-view and customer-led approach bring a fresh, accessible perspective to these time honored categories.
Hill House Home Inc. is committed to building a diverse team and fostering an inclusive culture and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in ethnicity, religion, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.
If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by sending an email to [email protected].