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About the Role

Hello Patient is seeking a Solutions Lead to partner closely with our healthcare customers and own technical delivery from signature through go-live. In this role, you’ll serve as the “quarterback” for each deployment—driving technical scoping, project planning, and cross-functional execution across a pod that includes Sales, Engineering, Conversational Design, and Customer Success.

This is a hands-on, customer-facing role for someone who thrives in ambiguity, can translate real-world workflows into clear requirements, and brings strong technical intuition around APIs, integrations, and system configuration. You won’t be expected to write production application code, but you should be comfortable reading API specs, reasoning through integration patterns, troubleshooting end-to-end, and using SQL for investigation and validation when needed.

Responsibilities

• Own signature-to-go-live delivery for new customer implementations, including project plans, milestones, dependencies, and risk management.

• Act as the implementation “quarterback” across a cross-functional pod—aligning stakeholders with progress and updates

• Partner with Sales on later-stage opportunities by supporting technical discovery and scoping, ensuring accurate expectations and clean handoffs

• Lead discovery and implementation planning by translating customer workflows into: configuration vs. integration vs. custom vs. out-of-scope.

• Serve as the point person for technical decision-making during implementation—sequencing work, identifying critical paths, and resolving blockers with urgency.

• Collaborate closely with Customer Engineering and Conversational Design to ensure technical feasibility and high-quality execution.

• Use tools such as APIs, logs, configurations, and SQL to investigate issues, validate behavior, and support troubleshooting as needed.

• Build and maintain implementation documentation (requirements docs, runbooks, checklists) to improve repeatability and scale delivery.

Qualifications

• 3+ years of experience in a customer-facing technical role

• Strong understanding of APIs and integration patterns, including ability to read documentation/specs and reason through feasibility and implementation approach.

• Demonstrated ability to drive ambiguous technical projects to completion, including scoping, planning, prioritization, and cross-functional coordination.

• High ownership, strong judgment, and exceptional follow-through in a fast-paced environment.

• Comfortable managing multiple implementations at once and adapting quickly as priorities shift.

Nice to Have

• Experience at an applied AI company where AI/agent workflows were deployed into real customer environments.

• Familiarity with modern voice and telephony tooling (e.g., ElevenLabs, Telnyx).

• Healthcare workflow familiarity.

• Comfort using SQL for investigation/validation.

Why You’ll Love Working Here

• Real Impact – Help healthcare teams cut hours of admin work and focus more on patient care.

• Early-Stage Ownership – Join a well-funded startup where you’ll own meaningful projects from day one.

• Agency to Drive Outcomes – You’ll have the freedom to make decisions, move fast, and see your work directly shape results.

• Collaborative Team Environment – Work alongside founders who’ve scaled healthcare products and infrastructure nationally.

• Values-Driven Culture – We operate with empathy, trust, and curiosity in every decision.

• Great Benefits – Competitive pay, equity, PTO, and comprehensive health, dental, and vision insurance.

• Fast Growth – Build category-defining technology and grow your skills quickly in a high-impact environment.

Compensation

Compensation includes a base salary of $140K–$200K and generous equity in a fast-growing healthtech startup.

About Hello Patient

Hello Patient is transforming healthcare communication through advanced conversational AI. After spending 3.5 years scaling Carbon Health's technology during its hypergrowth, our founding team witnessed firsthand how much clinical time gets wasted on basic communication—great clinicians buried in administrative work, patients frustrated by missed connections and phone tag.

Our enterprise-grade AI platform proactively engages patients through perfectly timed calls and texts, naturally resolving complex interactions end-to-end—from patient acquisition and scheduling to retention. Built with security and compliance at its core, our technology integrates seamlessly with existing healthcare infrastructure to deliver 24/7 patient engagement while enabling staff to focus on what matters most: providing exceptional care.

Backed by Scale and 8VC, we're building the future of healthcare communication, one conversation at a time.