Fleet Services Operations Associate



Anderson, SC, USA · Greenville, SC, USA · Spartanburg, SC, USA
Posted on Tuesday, May 23, 2023
What we do
High Definition Vehicle Insurance (HDVI): Technology meets Insurance. HDVI brings telematics, software and data together with commercial trucking insurance, taking transportation insurance and fleet risk management to the next level. Our platform arms fleets with an end-to-end solution that empowers them to save money, mitigate risk, and increase operational efficiencies. Our customers are small to midsize truck fleet operators who benefit from dynamic and transparent pricing – automatically reducing their premiums for safer driving. Leveraging a best-in-class partner ecosystem, HDVI combines magnitude and stability with innovation to revolutionize the commercial trucking insurance space.
Why work here
HDVI is building the industry defining commercial auto insurance company for the next 100 years. The $50 billion commercial auto industry hasn’t seen real innovation for decades and is broken in a number of ways, creating a significant opportunity for HDVI. HDVI is co-founded by a former Esurance co-founder, and has a senior management team with experience building innovative insurance and logistics companies from zero to $1B+ enterprises, and deep expertise in trucking insurance. HDVI is well-funded by leading logistics and mobility-focused venture capital firms and strategic investors including Munich Re, Daimler Trucks and Qualcomm. The HDVI Team is values-driven, data-driven, ambitious, and collaboratively minded with a diverse background of experiences and skills in the insurance and logistics industries. We like challenges and building solutions that improve the quality of life for our customers. We offer generous benefits, including employee stock options, health, dental, vision, 401k, flexible work environment, and unlimited PTO.
About the Role
We are seeking a highly motivated and results-driven Fleet Services Operations Analyst to join our team. In this role, you will play a key part in proactively reaching out to and following up with prospective insureds and helping new insureds onboard to HDVI’s suite of Fleet Services products and systems. This role requires strong communication skills, sales ability, organizational competencies, and a customer-centric approach to ensure a positive experience for our prospective and current insureds.

What You'll Do

  • Contact prospective insureds to assist them with providing HDVI telematics data (HDVI Safety Lookback) and Pre-Policy information
  • Explain the benefits of providing telematics data and the potential for an upfront discount via HDVI Safety Lookback and HDVI Shift
  • Utilize a customer-centric approach to ensure a positive onboarding experience for new insureds
  • Ensure data is consistently and accurately secured in HDVI systems for Fleet Service consultations
  • Coordinate internal and external Fleet Service KPI fleet meetings
  • Meet and exceed individual and team performance goals
  • Work collaboratively with Fleet Services, Business Development, Underwriting, SW Product, and Marketing to continuously seek ways to improve HDVI’s Safety Lookback/Fleet Service products.

What You Have

  • Proven experience in sales, customer service, or telemarketing
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proven ability to and a desire to problem solve.
  • High level of attention to detail
  • Positive, customer-focused attitude
  • Ability to work independently and as part of a team.

Preferred Skills

  • Experience working with trucking companies or fleets of commercial motor vehicles
If you are interested in this position, please contact our Senior People Operations Specialist, Morgan Harrison. You can reach him at Morgan@hdvi.com.