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Role overview

What you'll do

• Build out shipments within our Transportation Management System (TMS)

• Track shipments, and when needed, contact carriers via phone and email to ensure the status of shipments are accurately communicated to relevant stakeholders and updated in the TMS

• Call customer facilities to set and confirm appointments for pickups and deliveries

• Obtain and upload all required shipment documents and paperwork into the TMS

• Monitor the Logistics email queue and respond to requests promptly, utilizing excellent written communication skills

• Proactively communicate issues to the appropriate Felux team to ensure problems are resolved quickly and impact is minimized

• Provide top-notch customer service to our Commercial Sales team to ensure they are receiving all the relevant information and updates they need

What you'll bring

• Strong detail-orientation and organizational skills

• Reliability, with the ability and interest to learn new things quickly and follow standard operating procedures with little to no supervision

• A task and outcome focus, with a customer service mindset and a cooperative attitude

• A strong communicator (both written and verbal) with a pleasant, professional phone manner

• A collaborative, team-over-self approach

• Ability to build strong relationships with internal and external stakeholders from a variety of backgrounds

• Strong problem-solving and conflict resolution skills

• Ability to multitask under pressure and deliver work to a high standard of excellence

• A willingness to go the extra mile to deliver the best experience, at times working outside core business hours when needed

• Nice-to-have: Prior Logistics experience, ideally with a transportation broker or carrier

• We are a mission-driven company with strong values: we love what we do and the impact we are making. At Felux, we’re reinventing the multi-billion dollar steel industry with the best technology.
• Impact. Everything you do here will matter. Your opinion and contributions will make a big difference to the future of this company and our mission to disrupt one of the largest industries in the world!
• Flexibility. We’re a young, family-focused team. We understand what a difference flexibility makes in our team’s day-to-day. We always strive for a healthy work life balance.
• Environment. Our company culture is supportive, team-based, and fun. We value candor, excellence, and collaboration while fostering creativity and camaraderie. We genuinely enjoy celebrating each others’ wins!
• Ownership. You will hold broad responsibilities with high autonomy in a fast-paced, evolving startup world.
• Be Yourself! We value our differences and believe in learning from one another’s different backgrounds and perspectives. Felux is an equal opportunity employer, and candidates from all backgrounds and life experiences are encouraged to apply.

• Hybrid work schedule - 4 days/week on-site at our Cleveland HQ and 1 day working from home, with flexibility for the unexpected
• First Fridays - the first Friday of every month is a designated well-being day for all team members
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited PTO + 14 paid holidays, with the expectation that all employees will take at least X days of PTO per year
• Family Leave (Maternity, Paternity)
• Training & Development
• Stock Option Plan