Field Failure Analysis Lead
Eight Sleep is the world’s first sleep fitness company. Our mission is to fuel human potential through optimal sleep. We use innovative technology, detailed design, and proven science and data to personalize and improve each night for everybody—changing the way people sleep forever and for the better.
Backed by leading Silicon Valley investors, we have been recognized as one of Fast Company’s Most Innovative Companies in 2018, 2022, and 2023.
Our temperature-regulated technology, the Pod, is an absolute game changer, improving people's health and happiness by changing the way they sleep. The Pod was also recognized two years in a row by TIME's “Best Inventions of the Year.” It is available for purchase in North America (the United States and Canada) and throughout the United Kingdom, Europe (Belgium, France, Germany, Italy, Netherlands, Spain, Sweden, Denmark), and Australia via eightsleep.com. We’re excited by the success of the Pod to date and still have a long way to go toward achieving our mission.
As the Field Failure Analysis Lead, you will strategically oversee the entire field return failure analysis process, ensuring accuracy and effectiveness. Your role involves fostering cross-functional collaboration with engineering, manufacturing, and customer support teams to resolve field issues efficiently. You will analyze failure data to identify trends, prepare detailed reports for management, and integrate customer feedback to enhance the failure analysis process.
This role is based out of our San Francisco office and will require 4~5 days a week in-office.
How you’ll contribute
Lead and refine the process for analyzing returned field failures, ensuring thoroughness and precision in assessments
Actively identify and implement strategies to enhance productivity and efficiency in failure analysis operations
Oversee the review, validation, and documentation of Failure Analysis results, ensuring meticulous updates in the Eight Sleep return management systems
Manage daily laboratory operations, including procurement and maintenance of consumables and chemicals, and systematic organization and tracking of samples
Chair and facilitate field issue review meetings, presenting critical quality performance indicators to senior stakeholders in Manufacturing, Engineering, Product Marketing, and Customer Support
Foster collaboration with Reliability, Quality, and Hardware Engineering teams to effectively resolve field return issues
Liaise with diverse teams (Test, Engineering, Reliability, and Quality) to promote and scale up Root Cause Failure Analysis capabilities
Manage the reverse logistics and inventory of returned products. Must be able to lift 50 lbs unassisted
What you need to succeed
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Material Science, or a related field.
Minimum of 5 years of experience in failure analysis, preferably in a leadership role.
Strong analytical skills with proven expertise in diagnosing and resolving complex hardware issues.
Experience with lab equipment and failure analysis techniques specific to electronic and mechanical components.
Excellent communication skills, capable of presenting findings to stakeholders and leading cross-functional team discussions.
Demonstrated ability in project management and process improvement initiatives.
Flexibility and drive to work in a fast moving environment
Why you’ll love Eight
We’re a tight-knit, passionate team that’s working to impact people’s lives by improving the way they sleep
Leadership is committed to employees’ wellness and career development
You’ll get a better night's sleep every night; all full-time employees receive the Pod
100% employer contribution for medical/dental/vision insurance
Fully distributed workforce
Role ownership, and uncapped growth opportunities
At Eight Sleep we continually celebrate the diverse community different individuals cultivate. As an equal-opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.