About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for Interns to help out our Global Member Services team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally.

We are a remote-first company and have offices in Portugal and Germany. If interested, please send us your most updated CV in English.

Your Responsibilities

• Act as a primary point of contact for Habyt users, guiding them through their journey with us, including move-ins and move-outs throughout our portfolio in Europe.
• Assist in resolving ongoing support queries from our valued members promptly and professionally.
• Prioritize and skillfully manage support tickets to ensure a consistently high level of service and updated pipeline.
• Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience.
• Handle documents, contract terminations, billing requests, and other processes related to members' tenancy for a smooth co-living experience.

Your Qualifications

• Currently enrolled in a relevant degree program or recent graduate.
• Full-working proficiency in English required, German, Portuguese, Italian, or Spanish is a plus.
• Some international background through work and/or study abroad is advantageous.
• Excellent written and verbal communication skills, with proficiency in navigating social media platforms.
• Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
• Self-accountable and able to work independently without well-worn paths or established protocols.
• Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.
• Passion for real estate, shared living, and alignment with the Habyt mission.

What We Offer

• Welcome Package: Get equipped from Day 1 with Habyt's Swagg and premium tech gear.
• Team Events: Have a blast at our regular Company & Team Events.
• Remote First: Work remotely within Portugal or enjoy our flexible co-working passes.
• Habyt Fellowship Program: Stay at one of our Habyt Homes and get to know the teams in other countries.
• Learning & Development: Receive access to our partner learning platform to further develop your know-how and learn new valuable skills.
• Mental Health: Your well-being matters to us. Gain access to the Calm App to enhance your overall mental wellness.
• Employee Discount: Get a discount for staying in one of our Habyt Properties.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

Department

Member Services

Role

Member Services Intern

Locations

Lisbon, Portugal

Remote status

Hybrid

Employment type

Internship