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Member Services Intern (EMEA)

Common Living

Common Living

This job is no longer accepting applications

See open jobs at Common Living.
Lisbon, Portugal
Posted on Thursday, January 25, 2024
Member Services · Lisbon, Portugal · Hybrid

Member Services Intern (EMEA)

About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking for Interns to help out our Global Member Services team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally.

We are a remote-first company and have offices in Portugal and Germany. If interested, please send us your most updated CV in English.

Your Responsibilities

  • Act as a primary point of contact for Habyt users, guiding them through their journey with us, including move-ins and move-outs throughout our portfolio in Europe.
  • Assist in resolving ongoing support queries from our valued members promptly and professionally.
  • Prioritize and skillfully manage support tickets to ensure a consistently high level of service and updated pipeline.
  • Collaborate with various departments to ensure seamless coordination and delivery of an outstanding customer experience.
  • Handle documents, contract terminations, billing requests, and other processes related to members' tenancy for a smooth co-living experience.

Your Qualifications

  • Currently enrolled in a relevant degree program or recent graduate.
  • Full-working proficiency in English required, German, Portuguese, Italian, or Spanish is a plus.
  • Some international background through work and/or study abroad is advantageous.
  • Excellent written and verbal communication skills, with proficiency in navigating social media platforms.
  • Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
  • Self-accountable and able to work independently without well-worn paths or established protocols.
  • Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.
  • Passion for real estate, shared living, and alignment with the Habyt mission.

What We Offer

  • Welcome Package: Get equipped from Day 1 with Habyt's Swagg and premium tech gear.
  • Team Events: Have a blast at our regular Company & Team Events.
  • Remote First: Work remotely within Portugal or enjoy our flexible co-working passes.
  • Habyt Fellowship Program: Stay at one of our Habyt Homes and get to know the teams in other countries.
  • Learning & Development: Receive access to our partner learning platform to further develop your know-how and learn new valuable skills.
  • Mental Health: Your well-being matters to us. Gain access to the Calm App to enhance your overall mental wellness.
  • Employee Discount: Get a discount for staying in one of our Habyt Properties.
  • Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!
Department
Member Services
Role
Member Services Intern
Locations
Lisbon, Portugal
Remote status
Hybrid
Employment type
Internship

About Habyt

Habyt was founded in Berlin by a team of entrepreneurs with a vision to create affordable and sustainable living solutions around the world. The co-living and housing rental model was broken, and finding a home was never an easy process. From bad paperwork to worse flatmates, unlocking the next move was never straightforward — and Habyt wanted to fix precisely that.

Founded in 2017
Coworkers About 500
Member Services · Lisbon, Portugal · Hybrid

Member Services Intern (EMEA)

This job is no longer accepting applications

See open jobs at Common Living.