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Job Description:

We are looking for a Desktop Systems Engineer who is responsible for maintaining the

security, functionality and hardware/software compliance of end-users physical and

virtual workstations, along with providing in-depth technical support and guidance to

other infrastructure support teams/clients. This engineer will be self motivated with the

ability to drive internal initiatives, provide technical expertise and undertake all

operational activities linked to the workstation infrastructure.

Your role in our mission:

● Technical Assistance : - Provide prompt and courteous support to other

technical teams and end-users where required, addressing hardware,

software, security related issues. Should be able to monitor Ticket queues &

provide resolutions within stipulated SLA.

● Operating System Support: - Provide in-depth technical support for

operating systems (e.g., Windows, macOS), including installation,

configuration, and troubleshooting.

● Troubleshooting: Track and resolve complex functionality and compatibility

issues with little guidance and/or documentation and escalate issues and/or

requests with our technology partners as necessary.

● Software Management: - Setup and configure across all operating systems

the automatic Install, update, uninstall of all required software. Troubleshoot

software applications issues, ensuring compatibility and adherence to

licensing agreements.

● Software Packaging: Build software packages based on the specific

requestors requirements.

● Vulnerability Management: Manage workstation (Windows/Mac) security

vulnerabilities, in line with company security SLA’s..

● Patch Management: Manage all aspects of workstation/Servers (All operating

systems) patching and compliance requirements.

● Automation: - Investigate/adopt the use of automation to eliminate repetitive

tasks/processes.

● Infrastructure Management: - Manage and maintain the Tanium and Kandji

infrastructure applications, ensuring they are kept up today and used

throughout the organization to drive improvements and growth.

● Reporting: - Provide reporting data for any audits/security requirements.

● Team: - Acts as a resource/guide/coordinator for colleagues and drives

initiatives within the team.

● Workstation Compliance: - Ensure all workstations are built to a documented

standard and hardened inline with company security policies.

● Printing: Manage and maintain the Papercut and HP infrastructure.

● Creativity: Bring new ideas to the team, conduct research, formulate a clear

definition, and establish a well-defined plan for their implementation.

● Vendor Management:- Own support tickets with 3rd part suppliers to work

through issues.

Valued skills and experience:

● Bachelor’s degree, or equivalent experience. Non-traditional and neurodiverse

learners and thinkers are welcome.

● 2 - 3 years of relevant experience as a Desktop Systems Engineer

● 3 - 4 years of relevant experience as a Desktop Support Engineer.

● Should be flexible to travel to Iron Mountain Warehouses/Offices

● Excellent written & oral communication in English & local languages, with

professional articulation skills required for interacting with customers.

● In depth knowledge of Tanium

● In depth knowledge of vulnerability management, and maintaining security

compliance.

● Experience of using Kandji to manage Macs.

● Experience using ITSM tools such as Service now.

● Good understanding of Papercut and HP print infrastructures.

● Experience with Microsoft AD & Group Policy.

● Good understanding of G suite products.

● In depth knowledge of PowerShell

● Experience in supporting Win10, 11, macOS, iOS and an understanding of

Server/Linux operating systems.

● Experience in building and maintaining effective working relationships and

working effectively in a global team environment with shared responsibilities.

● Innovative thinker and creative problem-solver.

● Very organized and detail-oriented with a track record of strong time

management and prioritization skills.

● Leadership Skills

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0079955