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Key Areas of Responsibility

The roles and responsibilities of the role are as below

• Process Manual invoices/Credits/Re-bill requests on source system

• Maintenance of customer profile

• Create month end reports

• Modifying customer Invoices and re-issuing

• Non Standard/ Customer Specific Billing activities

• Web Invoice submissions

Skills, Qualifications:

• Understanding about Billing activities & billing close

• Oracle knowledge

• Experience on SFDC

• Intermediate knowledge of Excel/G-Suite (Pivot Tables, VLookup, etc…)

• Ability to learn and adapt quickly

• Ability to deliver outstanding quality despite working through high volumes

• Sound reading comprehension and Excellent verbal (oral) and written communication skills

• Speed and accuracy of data input experience required

• Responsiveness and sense of urgency

• Ability to think strategically, and act tactically

• Develop and maintain an in-depth knowledge of relevant IM process and procedures

• Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs

• Complete all work to a high quality and exceed levels of customer satisfaction

• A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity

• Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution

• Have pride in personal appearance / image, and seek to be professional in all dealings with colleagues and customers

• Strong interpersonal and diplomacy skills, positive attitude and teamwork driven

• Exhibit a superior level of total customer service and satisfaction for both internal support groups and external customers

• Effective time & prioritization management

• Ability to execute transactions and requests as per prescribed guidelines and timelines in order to meet the SLA and quality standards.

• Must exhibit a positive approach and the ability to work efficiently as an individual contributor

• Strong willingness to learn new processes, dive into challenges

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076869