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Iron Mountain Data Center (IMDC) Business:

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier, and cloud-neutral data solutions. We lead the industry in highly regulated compliance, environmental sustainability, physical security, and business continuity.

Job Summary:

As part of the Data Center Operations Internship program, you will receive on the job training during the Fall Semester program. During the internship, you will be able to complete real world work along with multiple internal Iron Mountain teams while contributing to our growth aspirations. You will also experience:

• Competitive hourly rate

• Structure Development including:

• On the Job Training

• Professional Skills

• Business Acumen

• Technical Experience

• Consistent Feedback and Evaluation

Job Responsibilities:

The Data Center Operations Internship participant will get exposure to our Critical Facilities Technician and Service Delivery roles that provide technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, civil and building management systems. IMDC is looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision. This is a full-time shift position, and shift work will be required.

Job Responsibilities:

• Take ownership of IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed uptime service levels.

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.

• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.

• Permit and monitor contract vendors.

• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.

• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.

• Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.

• Proactively identify issues and take the needed steps to resolve them. Assist with service delivery tasks when needed.

Functional Knowledge Skills & Competencies:

Education Qualifications:

• Currently pursuing an Associates degree

• Must be enrolled in a local Phoenix, AZ community college in fall semester

• Graduation date of December 2024 or later

• Pursuing a discipline in Information Systems, or Technology or strong desire to understand technology hardware

Requirements:

• Participation in the internship program requires that you are located and able to work at our Phoenix, AZ facilities

• Must be authorized to work in the United States without restriction

• This is a 20-40 hours per week program (Monday-Friday), that runs from August 12th-December 13th (Eligible Working Hours are 7am-11:30pm)

• Create a consistent work week schedule during semester

• Must be a US Citizen

Technical Skill Qualifications:

• Basic understanding of computer hardware

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Professional Skill Qualifications:

• Multi-tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.

• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.

• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.

• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.

• Customer service mentality - we are customer focused.

• Opportunities for overtime work will be available.

• Working hours and shifts are varied and nights, weekends and holidays may be required.

• The ability to obtain security clearance via government or other agency background check may be required for customer support

Category: Other Designations

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0073600