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Iron Mountain's Data Restoration and Migration Services (DRMS) group is seeking an experienced and dynamic Program Manager to join our team. The Program Manager will lead two critical areas: DRMS solution design and sales support, and DRMS business operations management and implementation. This role will act as a Subject Matter Expert (SME) providing technical expertise, promoting our DRMS products and services, and ensuring the successful delivery of solutions to our customers.

Your role in our mission

• Develop customer solutions in consultation with sales teams, leveraging Iron Mountain's DRMS capabilities.

• Provide technical support for RFP responses and perform detailed product demonstrations.

• Present solutions, proposals, and presentations to potential customers.

• Manage the implementation of DRMS programs and projects post-sales.

• Serve as an escalation point for vendor billing and customer service issues.

• Lead process improvement initiatives to enhance go-to-market and product delivery capabilities.

Valued skills and experience

• Numerous years of program manager experience ideally in data and tape storage technology and workflows, including tape storage management software, Linear Tape Open and enterprise tape formats, and tape library workflows.

• Experience understanding customer situations and business requirements to design effective solutions.

• Proven experience in customer-facing roles; technical sales support experience is ideal.

• Excellent communication skills with the ability to present solutions

• Demonstrated ability to manage multiple projects and priorities effectively.

• Strong written and verbal communication skills, with solid planning and organizational abilities

• Fluent English

Discover what we offer

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come

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Category: Marketing

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076711