EMEA Payroll Team Lead
Clutter
This job is no longer accepting applications
See open jobs at Clutter.See open jobs similar to "EMEA Payroll Team Lead" 8VC.The Payroll Team Lead will be responsible to oversee the payroll processing for several countries in EMEA, collaborate with the payroll vendor/s and direct the work of the team members supporting these particular countries.
Main responsibilities and tasks :
Payroll service delivery management (70% )
Ensures timely and accurate data submission to the payroll vendor/s, according to the agreed process and timeline
Plans and assigns the activities according to the payroll calendars, ensuring proper resource utilization
Monitors the case volumes and other case related metrics and SLAs, for the Iron Mountain team and for the vendor.
Drives high customer satisfaction
Service delivery excellence: constantly reviews the existing processes and procedures, identifies gaps and improvements and makes recommendations for changes
Ensures payroll controls are in place, up to date, and followed through by the team
Makes sure that all processes are documented and reviewed regularly
Closely supervises activities related to the UK payroll processing in particular
Team Management (15%)
Manages day to day activities for a subset of the team, including monitoring workflows, team assignments and processing deadlines
Orgnaises the work in such a way that there is a proper backup structure and plans in place
Monitors performance against goals
Provides timely feedback to the team members, takes corrective steps where needed
Leads with empathy and by example, ensuring high employee engagement and morale
Escalation Management (10%)
Serves as first point of escalation in case of payroll related issues for the supported countries
Manages employee, business and vendor escalations for the supported markets
Vendor Management (5%)
- Supports the EMEA Payroll Manager in the activities related to vendor management - monitoring of the vendor performance, services reviews etc.
Requirements:
3-5 years experience in Payroll, Finance or HR Operations with cross country exposure
Good level of understanding of UK payroll
1-2 years experience in leading teams and/or projects
Demonstrated knowledge and experience in Payroll operations (in-house or vendor side)
Strong background in working with HRIS, preferably Workday, as well as case management tools, ideally ServiceNow.
Demonstrated ability to work collaboratively and build strong partnerships with key stakeholder groups
Ability to work effectively in high-pressure situations that require sound decision making
Strong analysis, problem solving, proactive root cause analysis, customer interfacing, conflict resolution skills and Continuous improvement mindset
Discover what awaits you:
Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
Embrace Flexibility: Experience the freedom of remote, enabling a harmonious work-life balance.
Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.
Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.
LI- Remote
Category: Human Resources
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
Requisition: J0076456
This job is no longer accepting applications
See open jobs at Clutter.See open jobs similar to "EMEA Payroll Team Lead" 8VC.