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We are looking for a Desktop Engineering Support Specialist who is responsible for

maintaining the security, functionality and hardware/software compliance of end-users

physical and virtual workstations, along with providing technical support and guidance to

other infrastructure support teams/clients. This engineer will provide technical expertise

with any mergers and acquisitions. This role involves managing all aspects of

workstation vulnerability and security management.

Your role in our mission:

● Technical Assistance : - Provide prompt and courteous support to other

technical teams and end-users where required, addressing hardware,

software, security related issues. Should be able to monitor Ticket queues &

provide resolutions within stipulated SLA.

● Troubleshooting: Track and resolve complex functionality and compatibility

issues with little guidance and/or documentation and escalate issues and/or

requests with our technology partners as necessary.

● Workstation Setup and Configuration: - Create/manage/maintain HW/SW

imaging processes to meet the organizational standards.

● Software Management: - Setup and configure across all operating systems

the automatic Install, update, uninstall of all required software. Troubleshoot

software applications issues, ensuring compatibility and adherence to

licensing agreements.

● Software Packaging: Build software packages based on the specific

requestors requirements.

● Vulnerability Management: Manage workstation (Windows/Mac) security

vulnerabilities, in line with company security SLA’s. Manage vulnerability

metrics, ID & triage/resolution initiation, patching, hardening (STIGS, PUB

1075, NIST), verification scans, maintenance, changes.

● Patch Management: Manage all aspects of workstation (Windows/Mac)

patching and compliance requirements. Manage server patching maintenance

windows and configurations settings.

● Hardware: - Evaluate new hardware and define the company's hardware

standards.

● Operating System Support: - Provide in-depth technical support for

operating systems (e.g., Windows, macOS), including installation,

configuration, and troubleshooting.

● Automation: - Investigate/adopt the use of automation to eliminate repetitive

tasks/processes.

● Infrastructure Management: - Manage and maintain the Tanium and Kandji

infrastructure applications, ensuring they are kept up today and used

throughout the organization to drive improvements and growth.

● Reporting: - Provide reporting data for any audits/security requirements.

● Team: - Acts as a resource/guide/coordinator for colleagues and drives

initiatives within the team.

● Workstation Compliance: - Ensure all workstations are built to a documented

standard and hardened to satisfy requirements (CIS).

● M&A Onboarding:- Work with other teams and newly onboarded business to

ensure smooth transition into IRM and apply policies in a controlled manner to

these workstations.

● Printing: Manage and maintain the Papercut and HP infrastructure.

● Vendor Management:- Own support tickets with 3rd part suppliers to work

through issues

● Workstation Compliance: - Ensure all endpoints built to a documented

standard and hardened to satisfy requirements (CIS)

Valued skills and experience:

● Bachelor’s degree, or equivalent experience. Non-traditional and neurodiverse

learners and thinkers are welcome.

● 1-2 years of relevant experience as a Desktop Systems Engineer

● 1-2 years of relevant experience as a Desktop Support Engineer.

● Should be flexible to travel to Iron Mountain Warehouses/Offices

● Excellent written & oral communication in English & local languages, with

professional articulation skills required for interacting with customers.

● Knowledge of Tanium, including but not limited to the Deploy, Patch and

Enforce, modules.

● knowledge of vulnerability management, and maintaining security compliance.

● Experience of using Kandji to manage Macs.

● Experience using ITSM tools such as Service now.

● Experience managing Papercut print infrastructure.

● Experience with Microsoft AD & Group Policy.

● Good understanding of G suite products.

● Experience with PowerShell / PowerCLI Scripting.

● Experience in supporting Win10, 11, macOS, iOS and an understanding of

Server operating systems.

● Experience in building and maintaining effective working relationships and

working effectively in a global team environment with shared responsibilities.

● Innovative thinker and creative problem-solver.

● Very organized and detail-oriented with a track record of strong time

management and prioritization skills.

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076166