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Imaging Operations Supervisor, Federal

Location: 8200 Preston Court, Jessup MD

1st shift: 6:30am - 3:15pm

The Imaging Operations Supervisor oversees daily imaging production operations. This leader will coach a team of document imaging specialists in a fast-paced production environment.

Responsibilities:

• Supervises and assigns specific responsibilities to all operations personnel

• Motivates, mentors, and empowers the team to meet and exceed imaging quotas and quality standards

• Monitors employee attendance, productivity, and other performance markers

• Administers coaching and disciplinary actions as needed

• Effectively uses metrics to aid accountability and measure performance

• Ensure compliance with company policy, customer needs, and Federal guidelines

• Reports production issues and stoppages, troubleshooting in a timely manner

• Communicates directly with customers where appropriate

• Assists inbounding and outbounding orders, organizing pallets and boxes on the work floor, using a pallet jack when needed

• Makes recommendations to management on desirable additions, replacements or changes

• Represents imaging operations in virtual and in-person meetings

Key Skills, Requirements and Competencies:

• High school diploma or equivalent minimum, college degree preferred

• Must acquire and maintain a Public Trust security clearance, Secret clearance preferred

• Two years prior supervisory experience in a production environment

• A minimum of 5 years of computer experience in the Windows environment or Google equivalents

• Active participation in the operations, support, and maintenance of all aspects of imaging practices within Iron Mountain

• Ensure processes and procedures are in place to ensure Iron Mountain security policies and controls are met related to imaging

• A professional demeanor and fair management practices as outlined by Iron Mountain’s core values are a must

• Kofax knowledge is a plus

• Prior Federal document imaging is a plus

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

• to comply with all applicable laws, rules, regulations, and company policies

• to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

• to complete required training within the allotted time frame

#OPS

Reasonably expected salary range: $58,900.00 - $73,600.00

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076363