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THE OPPORTUNITY

Title: Senior Implementation Manager

Location: France (hybrid)

Job summary

The Senior Implementation Manager, Digital Solution (DS) is responsible for the end to end delivery of DS cross functional Projects for new and existing customers. In this role you will work directly with customer business and internal Iron Mountain teams to implement business process management solutions. You will be responsible for working closely with multiple regional Project/Senior Project Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.

Your role in our mission:

• Responsible for leading implementation Projects, including multi-service line, enterprise level solutions for DS customers globally.

• Collaborate with clients to define project scope, deliverables, and acceptance criteria.

• Manage project resources effectively, utilizing both permanent and temporary staff.

• Develop and maintain accurate project documentation and drive project excellence through innovative approaches and best practices.

• Lead and communicate effectively with internal and external stakeholders.

• Implement established project management methodologies like PMP, PRINCE2.

• Identify and manage risks proactively and monitor and report project progress accurately and timely and ensure projects meet agreed-upon deadlines, budgets, and quality standards.

• Manages customers through a system Change Control process including level of effort analysis and change implementation.

• Ensures internal stakeholder requirements are met including performance, quality, and financial goals.

• Hosts and leads project level and steering level meetings with internal and customer teams, including executive level stakeholders, to assist with open communications and project progress.

• Analyzes and resolves issues. Escalates issues to senior management when required.

• Responsible for planning and delivering a successful DS Project and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.

• Leverages and coordinates with direct management team, following team procedures and guidelines, and ensures that leadership is regularly apprised of project status.

Valued skills and experience:

• Proven experience as a Senior Project Manager and recognized project management accreditation (e.g., PMP, PRINCE2).

• Strong leadership and communication skills.

• Ability to effectively prioritize and manage multiple projects simultaneously.

• Excellent relationship-building skills and experience working in a matrix environment.

• Demonstrated ability to deliver results and achieve goals.

• Proficiency in Microsoft Project and other relevant project management tools.

• Ability to manage conflicts.

• Ability to multitask and prioritize issues in a complex environment.

• Excellent customer service.

• Fluency in both English and French.

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

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#LI-Hybrid

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0073570