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Job Description:

The Email Systems Engineer is responsible for the design, implementation, maintenance, and

security of our Enterprise email systems, including Microsoft Exchange and Google Workspace.

The ideal candidate will have a deep understanding of email systems, networking protocols, and

security best practices.

Essential Job Functions:

● Plan and design email infrastructures that align with organizational needs and best

practices.

● Set up, configure and maintain Microsoft Exchange environment and Google Workspace

servers, including mailboxes, distribution lists, and security features.

● Ensure the smooth operation and availability of email services by performing regular

maintenance tasks and updates.

● Implement robust security measures to protect email systems from unauthorized access,

phishing attacks, and spam.

● Set up and manage Email encryption protocols to safeguard sensitive data in transit and

at rest including DMARC, DKIM and SPF.

● Deploy spam filtering solutions to minimize unwanted emails and protect users from

potential threats.

● Continuously monitor email systems for performance metrics such as latency,

throughput, and response times.

● Track email system availability to ensure uninterrupted service delivery.

● Identify potential bottlenecks or performance issues and take proactive measures to

address them.

● Diagnose and resolve email-related issues such as connectivity problems, mailbox

inaccessibility, or email delivery failures.

● Escalate complex problems to senior IT staff or external support teams when necessary.

● Implement a robust email system backup strategy to protect against data loss in case of

hardware failures or disasters.

● Regularly test backups to ensure they are reliable and can be restored successfully.

● Develop and maintain disaster recovery plans to minimize downtime and ensure quick

restoration of email services in the event of a disaster.

● Collaborate with other IT staff members to resolve cross-functional issues and ensure a

consistent user experience.

● Actively participate in IT projects and initiatives related to email systems, such as

migrations, upgrades, or security enhancements.

Required Qualifications:

● Bachelor's degree in Computer Science or a related field

● 5+ years of experience in email systems administration

● Experience with Microsoft Exchange and Google Workspace

● Strong understanding of networking protocols and security best practices

● Excellent troubleshooting and problem-solving skills

● Excellent communication and interpersonal skills

Desired Qualifications:

● Certifications in Microsoft Exchange and Google Workspace

● Experience with Active Directory

● Experience with PowerShell scripting

● Experience with virtualization technologies

● DMARC enforcement, monitoring and maintenance

● Experience with Proofpoint

Category: Information Technology

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0076159