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The Job

Iron Mountain’s Professional Services organisation is looking for a Services Product Manager who will be responsible for identifying, analysing, and understanding customer use cases and user journeys, designing functional architecture to resolve these use cases and user journeys, and creating corresponding user stories, requirements, and acceptance criteria. You will perform this role for a portfolio of customer projects, which may span more than one global region. In this role, you will have ownership of the designs for our customers, leading conversations with our customers while mentoring and supporting business analysts, product owners, and engineers implementing the designs. In this role your analysis, design, documentation, architectural, communication, and team leadership skills outweigh your project or SDLC management skills - your product management and analyst skills are paramount.

The Responsibilities

• Build, coach, mentor, and lead a team of Product Owners, Business Analysts, UI/UX designers, QA testers and junior architects to create functional architecture for new and existing customers

• Work directly with customers to identify use cases, design architectures, and translate this to requirements, user stories and user journeys

• Set the tone by fostering teamwork, conveying the client vision, and ensuring the team is adhering to best practices

• Work directly with the services engineering team in your region to mature, revise and implement this work, showing design leadership and functional vision in your decisions

• Identify risks, assumptions, and mitigation strategies associated with the different elements of the architecture

• Provide input to project implementation plans by working with project managers to develop resource plans and optimise resources

• Assist in troubleshooting and resolving major issues encountered with the implementations

• Utilise design thinking methodologies and processes to facilitate development of solution design and architecture

• Identify and establish SDLC and functional architecture best practices needed in region, e.g., tooling, testing, design quality assessments, epic/story generation frameworks and strategies, etc

• Provide feedback to Iron Mountain product management and core engineering team members on customers' needs for existing features, future roadmap items, or features developed by your team

• Maintain and grow your subject matter expertise with relevant ECM, CSP, DAM, PAM, LMS, case management, content services, RPA, and BPM practices/technologies

• Identify and communicate to Services Engineering, DevOps, and CloudOps volume and performance requirements needed to scale the cloud platform

• Support and promote Iron Mountain core value

The Person

• Post Bachelor’s degree (e.g., MS, MBA) in Business, MIS/IT, or related technical field, or equivalent experience. Non-traditional and neurodiverse learners and thinkers are welcome

• 7-10 plus years experience in a Functional Architecture, Functional Analysis, Product Ownership, UI/UX design role, preferably in an external client-facing implementation position utilising compatible SDLC methodologies

• 7-10 plus years experience designing complex enterprise applications in one or more of the above roles

• 5 plus years agile SDLC experience: XP, scrum, Kanban, SAFe, etc.

• Significant experience with digital content management, records management, information governance, ECM, DAM, CSP, WCM, LMS, or similar expertise

• Business and Engineering fluency in English

• Relevant industry experience in one or more of these industries:

• Consumer Products

• Financial services, insurance, or fintech

• Life sciences, pharma, or healthcare

• Entertainment, media, and marketing

• Engineering

• Resource Extraction

• Public Sector

• Strong functional background and understanding of enterprise solutions including data modeling, content consumption patterns, lifecycle, workflow, content enrichment, user interface, and user experience design

• Basic understanding of cloud technologies, implementation patterns and solutions

• Understanding of Machine Learning and AI techniques, including usage of cognitive services and open-source models.

• Understanding of digital content management such as ECM, DAM, CSP, WCM, LMS systems

• Practical experience with one or more content management platforms: EnVision, Alfresco, OnBase, Documentum, FileNet, Content Manager, Content Manager on Demand, Nuxeo, Box, AEM, Oracle UCM, SharePoint, etc.

• Skilled in some or all of the following technologies/languages:

• JSON

• XML

• Javascript (Polymer)

• CSS

• HTML5

• Javascript (node.js)

• Experience in Kofax/KTA or other enterprise scanning technologies

• Experience with functional design of indexing and search services, such as Solr, Lucene, or Elasticsearch

• Functional understanding of REST CRUD integration and REST promises.

• Ability to assist in the creation of conceptual, presentation, and technical drawings for all phases of the project

• Knowledge of microservices architecture and design

• Familiarity with Low-code / No-code platform engineering

• Familiarity with SaaS platform engineering

• Familiarity with BPM Solutions

• Familiarity with Low-code / No-code data modeling, UI, and workflow tools

• Architecture certifications (e.g., TOGAF, ZACHMAN, CPSA, IASA, etc.) are strongly desired

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here .

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

Requisition: J0071487