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We're Hiring: IT Specialist II
Location: Salcedo Village, Makati City
Work Setup: On-site | Full-Time
Department: Global IT Support

Are you an experienced IT professional with a passion for problem-solving and innovation? We're looking for an IT Specialist II to support our growing team with day-to-day operations, project implementation, and user support in a fast-paced, global environment.

Key Responsibilities:

• Monitor and manage helpdesk tickets via Slack and internal portals
• Troubleshoot hardware/software issues (Mac and Windows OS)
• Administer tools like Google Workspace, O365, Jira, Confluence, Slack, Zoom
• Provide onboarding/offboarding IT support and manage IT assets
• Perform basic network troubleshooting (TCP/IP, DNS, VPN, etc.)
• Support AV systems and Zoom Room setups
• Document IT processes and maintain internal knowledge bases
• Lead or contribute to small to medium-scale IT projects
• Ensure compliance with IT security standards and policies

Qualifications:

• Bachelor’s degree preferred
• 4–8 years of relevant IT support experience
• Experience in SaaS, E-commerce, Tech, or fast-scaling global companies
• Strong communication and documentation skills
• Ability to work independently and manage multiple tasks
• Familiarity with ServiceDesk support processes and project coordination
• Willingness to work flexible hours and travel to other office locations as needed

Why Join Us?

• Work with a dynamic and collaborative global IT team
• Lead real-world IT projects and initiatives
• Gain exposure to cutting-edge tools and tech environments
• Opportunities for professional development and career advancement