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Job Description:

About the Role:

The LMS Administrator will optimize the learning technology ecosystem and leverage strong technical, analytical, and client service skills to deliver an exceptional learner experience, through:

• Supporting the organization’s new hire, compliance, role-based learning, and reporting on all learner’s activity.
• Managing the vendor relationships with our LMS system and library content partners
• Creating the strategy, implementation, utilization and optimization of the organization’s investment in learning management systems and systems that integrate into the learning management system
• Designing and developing e-learning courses, when needed.

Responsibilities:

LMS Administrator responsibilities:

• Manage the learning management system; including, enroll learners into courses, running reports, creating learning paths, scheduling instructor-led courses and webinars, coordinating certifications, and other essential systems-related maintenance.

• Design and implement scalable LMS architecture to support current and future learning needs.

• Manage the course library and monitor for out-of-date material.

• Build and maintain integrations between Docebo and Workday for seamless data exchange (user profiles, course assignments, completion tracking etc.).

• Monitor data synchronization between Docebo and Workday, ensuring accuracy and consistency of data.

• Import/upload learning content (SCORM, videos, etc.), and assist with the integration of third-party tools (authoring tools, video platforms etc.) with LMS

• Evaluate emerging technologies and recommend enhancements to improve system performance and learner engagement.

• Optimize the functionality of the LMS to achieve high user engagement and satisfaction.

• Provide support and training for administrators, instructors, and learners.

• Troubleshoot technical issues and liaise with vendors for resolution.

• Create LMS landing pages that are engaging and maximize the utilization and completion of learning

• Develop documentation, user guides, and training materials for LMS users.

Course Developer responsibilities:

• Partner with various stakeholders and L&G team members to build learning plans

• Build courses using rapid eLearning development tools.

• Test and QA web-based courses prior to deployment.

• Use course evaluation metrics to help identify performance gaps.

• Provide thought leadership and a diverse perspective on how Cityblock can deliver best-in-class learning experiences for its employees.

Requirements for the Role:

Education

• Bachelor’s degree in Instructional Technology, Computer Science, Education, or a related field.

Experience

• 3+ years experience with Docebo or other Learning Management Systems such as Docebo, Saba, Cornerstone OnDemand, or other

Technical Skills

• Strong knowledge of LMS platforms, including system configuration, vendor management, user permissions, and technical troubleshooting.
• Manage the configuration, maintenance, and performance of the LMS.
• Ensure system availability, functionality, and security align with organizational needs.
• Develop and enforce LMS best practices and standards for usage.

Development Skills

• Knowledge and understanding of online and blended learning best practices, instructional design methodologies, information technologies, learning management, and data management systems.
• Understanding of adult learning theories and best practices for instructional design, including experience with multimedia authoring tools.
• You have experience with rapid eLearning development tools such as Articulate 360 and Adobe Captivate
• Design and develop engaging e-learning courses using tools like Articulate Storyline, Adobe Captivate, or similar software.
• Collaborate with subject matter experts (SMEs) to transform content into interactive learning experiences.
• Optimize courses for compatibility across devices and browsers.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$80,000-$90,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.