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Job Description:

About the Role:

We are looking for a dynamic and experienced Technical Program Manager to help optimize Cityblock’s vendor landscape and bring our technical capabilities into greater harmony with our business needs. Our work focuses on setting up our central and member-facing teams with the right tools to improve member care. You will join the Product Operations team that works closely with Product Management, Engineering, Design, Clinical, Operations, and Growth to create a meaningful and tailored care journey that meets our members’ health needs.

Responsibilities:

• Develops, leads, and executes end-to-end cross-cutting, technical programs that optimize Cityblock’s vendor landscape and help grow our membership and impact

• Manages and optimizes relationships with vendors and other service providers

• Converts cross-functional stakeholders into enthusiastic supporters of shared technical program goals - stakeholders include but are not limited to Product, Engineering, Clinical, Operations, and Growth

• Serves as technical liaison to product managers on cross-system solutions/products

• Communicates program details to stakeholders ranging from technical to non-technical and across different levels of leadership to ensure prompt delivery

• Develops metrics to track progress and inform program improvements

• Uncovers risks and dependencies, effectively communicates the associated business impact to relevant leadership, and proactively finds paths to mitigate

• Navigates the nuanced technical details of a problem space to ensure program success

• Identifies connection points and pieces together components from different sources into cohesive technical solutions
  

Requirements for the Role:

• Bachelor's Degree; 4+ years of experience in product, engineering, EHR configuration or technical integrations - bonus if you’re versed in Athenahealth EHR

• You’re obsessed with how the right mix of vendors can enable our business goals

• You build strong relationships with your collaborators, get them excited about your ideas and work alongside them to bring those ideas to life

• You’re a skilled communicator that understands how to convey technical details to different audiences

• You’re able to see several steps ahead; you proactively identify and parse out technical risks, chart a mitigation path, and surface to the right stakeholders for decision-making to ensure prompt program delivery

• You’re able to make sense of a traffic jam of ideas and organize them into unified solutions or incorporate them into existing solutions

• You see the 10,000 foot view of the problem and also love to dive into the details in order to uncover the most impactful and efficient path forward

• You bring a strong sense of ownership to your work

• You’re organized and able to advance multiple simultaneous initiatives in different problem areas

• You’re passionate about healthcare and how to provide better support to marginalized communities

• You’re a team player - you welcome feedback and feel comfortable asking for help

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:

$150,000 to $157,000

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.