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Job Description:

About the Role:

In the Medical Assistant role, you will provide direct services to members, perform various office and clinical duties to keep our healthcare practice running efficiently. Our Medical Assistant will work directly with our providers to collect lab specimens, maintain patient records, support members in understanding their care plan and assist in basic examinations. In addition, with your extensive knowledge and experience in clinical support, the Senior Medical Assistant role is expected to serve as a lead, supporting the Operations Manager, train new team members and support Operations Managers in continuous improvement around operational efficiency.

It is integral to our care model that we meet people where they are, both physically and emotionally. To meet our members’ where they are, you may be required to provide care in members’ home and community, extending out in the surrounding neighborhood and community. You will be part of an interdisciplinary care team, focusing on clinical visits taking place in our clinical hub and in the community.

This position will report to the Operations Manager and is a key member of the Cityblock care team and plays an integral role in defining and delivering a state-of-the-art experience to Cityblock members.

The Senior Medical Assistant will play a vital role in providing high-quality patient care and supporting healthcare professionals in a clinical setting. This senior-level position involves a combination of clinical and administrative responsibilities, requiring advanced medical assisting skills, leadership, and the ability to coordinate and supervise medical assistant activities. The Senior Medical Assistant ensures the smooth operation of the medical office and contributes to the overall efficiency of patient care delivery.

Responsibilities

• Clinical Support:

  • Work in the front office taking care of tasks such as answering phone calls and greeting patients as they enter the facility

  • Oversee maintenance of medical inventory and placement of orders in partnership with Operations Manager.

  • Assist healthcare providers with clinical procedures, examinations, and treatments.

  • Administer medications and vaccines under the direction of a licensed healthcare provider.

  • Perform diagnostic tests and procedures as needed.

• Outreach and patient panel management

  • Outreach / engage members to schedule provider visits for annual visits, discharge follow up, chronic disease management, addressing HEDIS gaps

• Supervision and Training:

  • Provide guidance and supervision to medical assistants, ensuring that they adhere to established protocols and standards.

  • Train new medical assistants on clinical procedures and office protocols.

• Patient Care Coordination:

  • Coordinate patient care activities, including scheduling appointments, obtaining referrals, and ensuring timely communication between patients and healthcare providers.

  • Coordinate patient referrals and engagement with Cityblock care teams as needed.

  • Serve as a point of contact for patients, addressing inquiries and providing information.

• Clinical Documentation:

  • Maintain accurate and up-to-date patient records, including entering information into electronic health record (EHR) systems.

  • Ensure proper documentation of medical procedures, treatments, and patient interactions.

  • Oversee consistency and quality of documentation of all medical assistants

• Medical Equipment Management:

  • Oversee the maintenance, calibration, and proper use of medical equipment.

  • Manage the inventory of medical supplies and medications, reordering as needed.

• Quality Assurance:

  • Complete pre- and post- visit chart prep for provider visits; ensuring all quality and patient outcome metrics are elevated for providers to address.

  • Oversee and improve quality assurance measures to ensure compliance with healthcare regulations and organizational standards for all medical assistants.

  • Participate in quality improvement initiatives to enhance patient care delivery.

• Specialized Procedures:

  • Perform specialized clinical procedures as trained and authorized, such as minor surgical procedures, wound care, or diagnostic imaging.

• Collaboration:

  • Collaborate with Operations Manager, healthcare providers, nurses, and other support staff to optimize patient care and enhance the overall functioning of the medical office.

  • Communicate effectively with interdisciplinary teams to coordinate patient care.

• Professional Development:

  • Stay informed about industry trends, changes in medical procedures, and updates in healthcare regulations.

  • Attend relevant training sessions and pursue opportunities for professional development.

Requirements for the Role:

• Demonstrated leadership and mentoring skills.

• Clear and decisive, is passionate about work and what they bring.

• Strong organizational and leadership skills.

• You enjoy working as part of a team and enjoy being a team player who jumps in wherever necessary

• Comfortable prioritizing and completing several tasks, projects simultaneously

• You are eager to be part of an interdisciplinary team, including physicians, nurses, social workers, community health partners. You are knowledgeable of examination, diagnostic and treatment room procedures

• You have an awareness of common safety hazards and precautions

• You are comfortable working with new computer applications aimed at providing an innovative experience for our members and our care teams

• You have the ability to establish and maintain effective working relationships with members and other care team members

• You have excellent communication skills, including the ability to effectively interact with all members of the care team, and with members of the public

• You are comfortable using a variety of computer systems, and have familiarity with electronic health record systems

• You are compassionate, open-minded, and non-judgmental

• You have the ability to think quickly and solve problems in the moment

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.