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Job Description:

About the Role:

The Medical Assistant supports the care team’s delivery of clinical interventions in multiple ways, including direct member care. The Medical Assistant will be responsible for pre-visit preparation (e.g., getting member consents, rooming), procedural assistance and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals). Other responsibilities include support of quality and preventative health efforts, and the role may assist with operations, including inventory support.

This role is not a typical Medical Assistant role, because at Cityblock we go above and beyond to meet our members where they are at.

Engagement

• Schedule and manage appointments per protocol or at the direction of the care team and/or provider
  • Send appointment reminders and confirmation
  • Reschedule and escalate “hard to reach” members as needed to prevent member loss
  • Schedule follow-up visits at the end of a patient’s appointment
  • Support the reschedule process by ensuring appropriate tasks are sent to team members responsible for rescheduling; directly reschedule member appointments at the time of cancellation

Assess/Intake

• Support provider during intake visits and clinical interventions longitudinally, as needed
• Collect external provider contact information for appropriate record request

Clinical Visits, Practices & Procedures

• Complete pre-visit tasks, including chart prep, review for quality opportunities and medical record requests
• Check-in members, including verification of contact info, demographics and obtaining consent forms
• Complete rooming process for provider appointments, inclusive of taking vitals, capturing medical history, completing clinical documentation, and setting up translation services
• Obtain patient medical history, chief complaints, and other chart components at the start of the visit
• Draw labs, administer vaccines, perform EKGs, and assist with other procedures as needed
• Ability to meet with members in their community (home, SNF, shelter, hospital)
• Fulfill other duties to support member care and initiatives as assigned (e.g., preventative care campaigns in the community)

Follow-Up

• Complete post-visit workflows, including review of provider notes and closing loops as needed
• Coordinate on follow-up care (e.g, diagnostic tests, DME, specialty care referrals); communicate normal test results
• Schedule follow-up appointments, including transportation assistance
• Send records to external providers as needed
• Address and respond to member needs and delegate tasks in timely fashion

Operations

• Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as needed
• Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
• Participate in morning huddles with providers including presenting on patient’s scheduled for the day
• Participate in the training/onboarding of other Medical Assistants
• Other duties as assigned

Requirements for the Role:

• HS Diploma or equivalent
• 3+ years of experience working in a clinical operations setting
• Basic Life Support (BLS) certification is a requirement
• Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
• Prior experience working within telemedicine
• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
• Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
• Versed in Trauma Informed Care principles
• Strong problem solving skills - comfortable making decisions and knows when to collaborate with other team members
• Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Standard clinic administrative functions, such as addressing inboxes, chart prep, review of quality opportunities, medical record requests, and post-visit workflows (e.g., review provider notes and close loops accordingly
• Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
• Self-starter who completes tasks in a timely manner and prioritizes effectively

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.