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About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

As the Operations Manager, you will partner with the Market Vice President and Medical Director to oversee processes, operations, systems and infrastructure that support direct services provided to Cityblock’s members through our innovative care model.

Duties will include the following:

• Develop and refine policies relating to clinical operations.
• In collaboration with Hub Operations Manager, ensure regulatory compliance as well as compliance with internal clinical policies and procedures
• Regularly conduct audits to ensure full compliance with respect to all vaccine, medication administration, and lab testing requirements and workflows throughout all NC Hubs.
• Work closely with the Medical Assistants and Providers to ensure compliance training and corresponding effective workflows with regards to all things labs, including but not limited to; phlebotomy, processing specimen for submission to external labs, CLIA waived point of care testing and program compliance.
• In collaboration with Hub Operations Manager, floor stock medication management including but not limited to; ordering vaccines, compliance and quality assurance with medication and vaccine storage and handling, adherence to policies for administration and documentation of medications and vaccines. .
• In collaboration with Hub Ops Manager, responsible for Hub Site Operations & Compliance including but not limited to ensuring all OSHA requirements are met, and that all safety measures are taken and procedures are followed.
• In collaboration with Hub Ops Manager, responsible for the general Hub safety and handling of both patient and employee safety measures are in place.
• In collaboration with Hub Ops Manager, review, assess, and make recommendations to remediate risks and liability with regard to patient care and workflows.
• Fully qualified, able, and ready to stand in as a Medical Assistant in any one of the NC hubs as needed. (Full Medical Assistant skill set required.)
• Conduct floor stock medication inventory reconciliation on a regular basis for all NC sites.
• Partner with leadership and people managers to conduct employee competency assessments for new hires as well as during year-end review cycles. Able to provide unbiased, and accurate feedback on employee performance and adherence to process.
• Serve as an escalation point for Medical Assistants and Providers if needed with regard to vital signs, point of care testing, drawing/processing labs, and vaccine administration..
• Assist with investigation of complaints filed by patients with regard to their treatment, experience, and any other complaints that may be surfaced to management via survey, phone call, or email.

Requirements for the Role:

• Bachelor’s degree
• MBA Preferred
• 10+ years of experience managing diverse operations teams or a background in healthcare/management consulting; An MBA and 5+ years in healthcare/management consulting
• Familiarity with the healthcare landscape, neighborhoods and community health needs of the market location that you’ve applied for
• You have experience and comfort working within a high-paced, ever-evolving startup environment, working with operators, technologists and clinicians
• You have operated in a value-based care setting (e.g. capitated arrangements, ACO) where you were accountable for achieving success against key performance metrics
• You are comfortable using a variety of data tools, and can create compelling dashboards and other data visualizations to drive decision making
• You have hands-on operations leadership experience; you’ve built and improved teams, built deep stakeholder relationships, and driven high-fidelity, field-based operations
• You have excellent project/process management skills (particularly with modern tool suites built off of cloud-based collaboration), and you are rigorous, energetic, agile, flexible, and aren’t afraid to do the work yourself
• You are familiar with regulatory requirements pertaining to value-based care operations and care delivery, including documentation, quality reporting, and environmental requirements to ensure safety for members and staff in clinic-based and home-based settings
• You are compassionate, open-minded, and non-judgemental
• You have the ability to think quickly and solve problems in the moment
• Experience and empathy with high-complexity Medicaid and Dual Eligible populations
• Significant experience and familiarity with ambulatory clinical practice operations serving Medicaid and Dual Eligible individuals
• Experience owning and managing a P&L in an ambulatory healthcare setting
• Comfort using a variety of technologies and systems, including practice management, care management, electronic health record, and billing systems

What We’d Like From You:

• A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.