Senior Associate, Partner Success

Cityblock Health

Cityblock Health

United States · Remote
Posted on Saturday, May 18, 2024

#communityhealth #healthcare

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role:

The Senior Associate, Partner Success role is devoted to excellence in two primary functions; (1) outstanding project management executed with a high degree of professionalism and customer service orientation, and (2) internal project management and content creation for the Partner Success and broader Commercial teams’ execution. This role requires a high level of organization, verbal and written communication skills, attention to detail, prioritization, and ability to hold accountability (themselves and others) over deliverables spanning multiple markets and workstreams with minimal supervision day to day. The ideal candidate is a self-starter who enjoys making to-do lists and hates leaving tasks incomplete. Strong technical skills in programs such as Powerpoint and Google Slides is crucial, as well as the ability to craft concepts and ideas into engaging visual formatting.

Essential Job Responsibilities:

  • Build relationships with cross-functional stakeholders and client partners to ensure effective coordination and communication of assignments and work tasks ensuring the success of the Partner Success team in alignment with overall business goals and objectives.
  • Provide exceptional project management support for Partner Success leads. Attend functional team meetings, maintain agendas and running notes, identify and track decisions and action items.
  • Support the Partner Success team by helping to scope and continuously improve new and existing deliverables, document requirements, and build out execution plans.
  • Partner with internal and external project managers to ensure teams are aligned on deliverables and issues and risks are mitigated
  • Recommend and support project management of process improvements and innovative solutions to problems big and small within the Partner Success team.
  • Manage against project plans and proactively report-out on progress, blockers and key decisions
  • Execute on all project plans and management tasks daily
  • Ensure deliverables are executed with a exceptional quality and integrity
  • Directly compose PPT presentations to be shared with internal and external clients and stakeholders.
  • Escalate inquiries or matters to the appropriate parties and channels and ensure end to end close out of incoming inquiries from clients, leaving no loose ends and ensuring positive customer service experience for clients

Requirements for the Role:

  • Bachelor’s Degree
  • 3+ years of experience as a Project Manager or Consultant in a tech driven setting
  • Strong familiarity with Google suite: mail, calendar, documents, slides, sheets, drive
  • Experience with issue tracking and/or customer relationship management software

What We’d Like From You:

  • A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.


We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $85,600 to $93,000. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

Medical Clearance (for Member-Facing Roles):

You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

The COVID-19 pandemic has severely impacted the health and lives of people around the world, including the vulnerable populations Cityblock serves. As a healthcare provider, Cityblock holds ourselves to the highest standards when promoting the health and safety of those who we serve. Given that the COVID-19 vaccines are one of the most powerful tools to fight this disease and save lives, Cityblock is implementing a COVID-19 booster mandate for Washington, D.C. employees under the guidance of local/state mandates.