Client Success Analyst

Cape Analytics

Cape Analytics

IT, Customer Service
Remote
Posted on Tuesday, June 4, 2024
CAPE Analytics is the leading provider of geospatial property intelligence. CAPE provides instant property insights for millions of residential and commercial buildings by analyzing high-resolution imagery, property records, and novel data sources using computer vision and machine learning. With a mission to better understand and protect the built environment, CAPE provides property stakeholders with risk-predictive property attributes that are more timely, accurate, and objective than on-site inspections. Comprised of insurance, real estate, and data experts, CAPE is backed by leading venture capital firms and insurance carriers.
A BIT ABOUT US
Since our founding in 2014, CAPE Analytics has used machine learning and computer vision to pioneer a new form of property information, built specifically for the organizations that finance, protect, and invest in our homes and businesses. Our 50+ (and rapidly growing!) clients across insurance and real estate are leading a digital transformation to secure properties and livelihoods in the face of complex trends in housing and climate.
THE OPPORTUNITY
The Client Success Analyst position is responsible for executing operational pre- and post-sales activities in addition to front line product support. This role specializes in pre- and post-processing, analyzing, and interpreting client data to provide high-quality deliverables to the client facing Solution Engineering and Client Development teams. The CS Analyst will work with various data sources, business intelligence tools, and CAPE proprietary tools to transform client data into meaningful information that can be used for product evaluations, historical claims analyses, and usage reporting in support of CAPE’s client facing activities.
This remote position must be located within the US, ideally within EST, MST, or CST timezones.

WITHIN 1 MONTH, YOU’LL

  • Understand how CAPE leverages its client facing systems
  • Answer and/or triage client support requests
  • Leverage CAPE client book processing tools to append CAPE information with client data for operational deliveries or pre-sales activities

WITHIN 3 MONTHS, YOU’LL

  • Perform basic data validation and analysis on client input files
  • Utilize Tableau and associated templates to produce exhibits to visualize the value of CAPE data to prospective or existing clients
  • Deliver polished slide presentations for client consumption using existing templates
  • With guidance, enhance existing templates to fit the evolving needs of the CS team

WITHIN 6 MONTHS, YOU’LL

  • Help generate ad hoc analysis to assist client success, sales, product, and other internal teams’ pre-sales, client support, or reporting needs.
  • Pinpoint streamlining opportunities for existing team processes, and work with team members to recommend solutions that would improve the operation efficiency of the overall CS team
  • Identify potential reporting gaps both externally and internally; and support the effort to recommend, create, and implement solutions that help bridge these gaps

THE SKILL SET

  • A Bachelor's degree in a related field
  • 0-2+ years of relevant experience
  • Intermediate problem-solving and analytical skills
  • Advanced prioritization and organizational skills
  • Advanced Communication skills – Presentation skills and written communication skills, Experience communicating technical material to non-technical audiences
  • Great attention to detail
  • Experience with Python, SQL, or other scripting languages
  • Experience with Salesforce, Confluence, and Jira
  • Experience with Tableau products (Desktop, Server, and Prep), BigQuery, Looker Studio or Power BI is a plus
  • Prior P&C insurance industry knowledge is a plus
THE TEAM
As a member of CAPE’s Client Success team, you will work alongside a growing team of solution engineers, client success managers, and business intelligence experts with years of experience delivering products, support, and expertise to clients across the insurance and real estate industries. The Client Success team works across the organization, teaming with the enterprise sales team in the market along with internal product development and data science teams.
We believe:
*Talent is critical, but best when tempered with humility
*Self-motivation leads to the best outcomes
*Open, direct communication is a sign of respect
*Teamwork drives success
*Having fun together is an important part of the job
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***CAPE Analytics is an E-verify participant.***