Solutions Engineer

Candid Health

Candid Health

San Francisco, CA, USA · Denver, CO, USA · New York, NY, USA
Posted on Thursday, August 31, 2023

The Role

At Candid Health, we’re searching for a skilled and motivated Solutions Engineer to join our dynamic team. As a Solutions Engineer, you will play a crucial role in understanding our clients' needs, designing tailored technical solutions, and providing expert guidance throughout the sales and implementation processes. You'll collaborate closely with our sales, product, and engineering teams to deliver outstanding customer experiences and drive business growth through innovative solutions.

What You’ll Do

  • Technical Expertise: Serve as the technical subject matter expert for our products and services. Clearly communicate the technical aspects of our solutions to both technical and non-technical audiences, addressing questions and concerns effectively.

  • Client Engagement: Engage directly with prospective and current clients to gather detailed technical requirements, provide product demonstrations, and address technical inquiries. Build strong relationships with clients by understanding their unique business challenges and objectives.

  • Collaboration: Work closely with cross-functional teams, including sales, product management, and engineering, to ensure seamless solution implementation. Provide valuable feedback to enhance our products based on client needs and market trends.

  • Solution Design: Design and architect complex technical solutions that align with client needs, utilizing our products, services, and integrations.

  • Solution Implementation: Lead and support the implementation of technical solutions, ensuring successful integration, customization, and configuration. Troubleshoot technical issues and provide guidance to resolve challenges effectively.

  • Training and Documentation: Develop training materials, documentation, and best practice guides to empower clients to effectively use our solutions. Conduct training sessions to onboard clients and internal teams.

Who You Are

  • You have 4+ years of hands-on experience in solutions/sales engineering

  • Hands-on experience with system integration, SDKs, and APIs.

  • Collaboration is second nature to you. Working closely with engineering, product, sales, marketing, and other stakeholders to ensure smooth and reliable deployments is something you excel at.

  • You have the ability to convey complex technical concepts clearly and have strong presentation skills.

  • You're proactive, solution-driven, and always keen to optimize systems for performance, integration methods, and scalability.

What we do

We’re fixing one of the most broken and costly pieces of the US healthcare system: medical billing.

Today, healthcare providers spend over $250B each year on administrative overhead just to get paid by insurance. Medical billing is expensive because it’s nuanced and hard - maybe ~100x harder than credit card payment processing - and because it’s traditionally done by armies of humans who track and manage complex rules and processes specific to individual insurance companies with little or no supporting software. We’re rethinking medical billing from the ground up, building software backed by best-in-class data science (and, soon, a dash of machine learning) to automate much of this complexity so healthcare providers can get paid dramatically more easily and inexpensively.

We were in the Y Combinator W20 batch and have since been well funded by a world-class group of funds (8VC, First Round Capital, BoxGroup) + angel investors. We're now helping our customers treat opioid addiction, provide holistic care for women, lose weight, increase access to mental health care, and much more. This is such important and gratifying work; we can't wait for you to join our team and help support some of the most important innovation happening in healthcare today!

Our Values

We spend at least as much time with our coworkers as we do with our closest friends + family - if we intend to do the most important + challenging work of our lives, it’s important that these folks energize us, support us, inspire us, and push us to do our best work. This is what you can expect of your teammates at Candid (in no particular order):

  • We put our customers first

  • We take care of each other and ourselves

  • We anchor on outcomes and work relentlessly and creatively to achieve them

  • We collectively prioritize building a diverse and inclusive workspace

  • We believe humility is our greatest strength

  • We are candid, kind, and committed

  • We strive to be the most prepared person in the room

  • We are truth seekers