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About Us

Campus is on a mission to maximize access to a world-class education

.At Campus, students come first, and we mean it. We power online two-year degree programs featuring live, online classes led by faculty from top-ranking schools in the country (think Princeton, NYU, UCLA, Spelman, and more) – all at community college costs

.We’re backed by an investor team that believes deeply in our vision for the future of education -- our investors include Sam Altman, Founders Fund, Bloomberg Beta, Precursor Ventures, Reach Capital, Rethink Education, Betaworks and others. We're also supported by a group of amazing angels including Jason Citron (CEO of Discord) and Rob Hayes

.
Position Overvi

ew
The Student Retention Specialist is responsible for engaging and supporting students who are at risk of not enrolling or who have dropped out of the program. This role focuses on proactive outreach, personalized support, and the implementation of strategies to ensure students are successfully onboarded and remain in or return to their academic progra

ms.
What you’l

l do
Proactive Outr

• each:Identify and reach out to students who are at risk of melting (not enrolling) or have dropped out of the pro
• gram.Utilize phone calls, emails, and SMS to communicate with students, addressing their concerns and providing sup

port.Onboard

• ing: Coordinate with various teams to ensure a seamless onboarding experience for new students and students re-enrol
• ling.Provide ongoing support during the onboarding period to address any questions or concerns students may
• haveEnsure that all necessary onboarding materials and resources are accessible to new students and students re-enrol
• ling.Follow up with students after the initial onboarding phase to ensure they are settling in well and have the support they

need.Student Sup

• port:Provide personalized assistance to students, helping them navigate the enrollment process and overcome any barriers to e
• ntry.Offer guidance on financial aid, academic resources, and other support services available to stud

ents.Relationship Buil

• ding:Develop and maintain strong relationships with students, acting as their primary point of contact during the onboarding pro
• cess.Foster a supportive and encouraging environment to increase student engagement and reten

tion.Data Manage

• ment:Track and analyze student data to identify trends and at-risk populat
• ions.Maintain accurate records of student interactions and outcomes in the CRM sy

stem.
Abo

ut you
You’ll fit right in if you ar

• e/have:Bachelor’s Degree r
• equired1-3 years of experience in customer service, account management, or relate
• d rolesStrong analytical skills, with a data-driven approach to decision-
• making.Excellent interpersonal and communication
• skillsProficiency in Zendesk and Salesforce pr
• eferredA solution-oriented mindset with the ability to address challenges and optimize pro
• cesses.Committed to the mission of Campus and passionate about making education acce
• ssible.Ability to work independently and as part of

a team.
Location: Atlanta | Onsite Tuesday, Wednesday &

Thursday
What yo

• u’ll get:
  Opportunity for impact– as an early team member, you’ll be an integral player in bringing our visi
• on to lifeThe chance to change students' lives by setting goals and achi
• eving themMedical, Dental, and Vision
• InsuranceSalary: $42,000
• - $52,000Equity:

&lt

; .005%
---Campus celebrates and embraces diversity and is committed to building a team that represents a variety of experiences, backgrounds, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, gender identity, gender expression, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or other applicable legally protected chara