Senior Analyst, Revenue Operations

Blink Health

Blink Health

IT, Operations
Remote
Posted on Sep 28, 2024

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity:
BlinkRx is seeking a highly skilled and technically proficient Senior Analyst, Revenue Operations to take on a leadership role to our Salesforce platform, ensuring it scales with the demands of our
fast-growing pharma operations. This role will be responsible for advanced Salesforce administration, including customization, third-party integrations, and process automation, to meet evolving business needs. You will work closely with cross-functional teams to drive strategic Salesforce initiatives, enhance system performance, and ensure optimal data integrity and reporting capabilities. As a senior technical expert, you will play a key role in aligning Salesforce functionality with BlinkRx’s broader business goals and growth strategy.

You will be responsible for:

Salesforce Administration & Customization: Lead the comprehensive management of the Salesforce platform, including advanced user setup, custom objects, fields, complex workflows, and advanced security models. Oversee role hierarchies, profiles, sharing rules, and permission sets for scalability.
Technical System Enhancements & Integrations: Architect and implement sophisticated Salesforce enhancements and integrations, ensuring seamless connectivity with third-party tools such as Sales Navigator, Marketing Cloud, and other enterprise platforms. Spearhead the adoption of new Salesforce features to support evolving business processes.
Process Automation & Optimization: Design and implement highly efficient process automations using Salesforce tools such as Flow, Process Builder, and Apex (if applicable), minimizing manual intervention and driving operational excellence across revenue operations.
Data Governance & Integrity: Establish and enforce robust data governance practices, ensuring high data quality, compliance with organizational standards, and seamless integration of external data sources. Perform complex data migrations, regular audits, and large-scale data cleansing operations.
Advanced Reporting & Analytics: Develop and maintain sophisticated Salesforce reports and dashboards, utilizing Tableau and other advanced analytics tools. Provide in-depth analysis of key performance metrics, delivering actionable insights to leadership and cross-functional teams to support data-driven
decision-making.
Cross-Functional Collaboration & Leadership: Act as the primary technical advisor for Salesforce-related projects across sales, marketing, and other departments. Lead cross-functional initiatives to customize Salesforce to meet team-specific requirements, driving continuous improvement and alignment with BlinkRx’s growth objectives.
Strategic Roadmap & Scalability: Collaborate with senior leadership to define and execute a strategic Salesforce roadmap, ensuring scalability and alignment with the long-term goals of BlinkRx. Anticipate future business needs and lead efforts to enhance Salesforce capabilities accordingly

A successful applicant will fit the following criteria:

Extensive Salesforce Experience: 4-6 years of experience as a Salesforce Administrator with a deep understanding of advanced Salesforce features and capabilities. Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, or Architect) are highly preferred.
Technical Proficiency: Expertise in Salesforce automation tools (Flow, Process Builder, Apex) and third-party integrations (HubSpot, Marketing Cloud, Sales Navigator, etc.). Experience with advanced customizations, complex data models, and system integrations.
Data Management Expertise: Strong background in data governance, with experience managing large datasets, ensuring data accuracy, and conducting data migrations. Ability to maintain and enforce strict data quality standards.
Advanced Reporting Skills: Proficiency in building and maintaining advanced reports and dashboards within Salesforce, integrating with tools like Tableau to deliver high-level analytics and insights.
Strategic Mindset & Leadership: Ability to align Salesforce initiatives with broader company goals, develop long-term Salesforce roadmaps, and lead complex projects that enhance system scalability and performance.
Problem-Solving & Critical Thinking: Strong analytical and troubleshooting skills with the ability to address complex technical challenges. Experience working in a fast-paced, high-growth environment where priorities change quickly.
Exceptional Communication: Proven ability to communicate complex technical concepts clearly to non-technical stakeholders, with experience in leading cross-functional collaboration and influencing senior leadership.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.