Product Manager, Network Strategy & Operations

Blink Health

Blink Health

Product, Operations
United States
Posted on Friday, April 12, 2024

Company Overview:

Blink Health is a healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

The Opportunity:
We are actively seeking a dedicated Manager with a focus on management of technical requirements for our pharmacy network and experience working in product. In this pivotal role, you will support product operations, manage strategic projects and initiatives, and ensure performance excellence of our partner network through improved product and process management.

You will be responsible for:

  • Product Management: Collaborate closely with a cross-functional team of engineers, designers, product managers, data scientists, marketers, and operators to drive product enhancements for the supply chain function. Advocate for supply chain considerations in coordinating with other product and engineering teams to prioritize, set timelines, and deliver functional solutions.
  • Product Operations: Create support and training documents for internal and external users to ensure high levels of adoption and education on features.
  • Technology Integration: Support the identification, evaluation, and implementation of technology integrations to streamline supply chain operations for the pharmacy network; collaborate with Product & Engineering teams to ensure seamless integration of systems, data analytics, and automation tools.
  • Data-Driven Decision Making: Support maintenance and evolution of robust data analytics capabilities to drive insights into supply chain and pharmacy network performance; leverage data to make informed decisions that improve overall supply chain resilience and inform product enhancements.
  • Performance Management and OKRs: Define technical barriers to achieving objectives and key results indicators (OKRs); implement product management strategies to drive continuous improvement and accountability.
  • Technical Point of Contact (POC): Serve as a point of contact for day-to-day technical matters, including product- and order-related inquiries.
  • Issue Resolution: Proactively identify and address any challenges or concerns faced by clients, working collaboratively with internal teams, particularly Product and Engineering, to find effective solutions.
  • Collaboration with Internal Teams: Work closely with internal teams, including Revenue/Growth, Product, Engineering, Patient Services, Finance and Legal teams, to ensure seamless collaboration with pharmacy partners.
  • SOP Development: Develop relevant internal and external SOPs to reflect market best practice, partnering with internal stakeholders and providing direction to our external pharmacy partners.

A successful applicant will fit the following criteria:

  • Education: Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field. Master's degree preferred.
  • Experience: Minimum of 5 years of progressive experience in product operations, technology, operations, and/or supply chain management (high-growth startup, healthcare tech, and or pharmacy experience is preferred).
  • Technology and Data Expertise: Strong background in leveraging technology, data analytics, and automation to optimize processes.
  • Collaboration: Demonstrated ability to lead cross-functional teams and drive seamless collaboration among supply chain, product/engineering teams, and external partners.
  • Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Results-Oriented: Track record of achieving and surpassing targets.
  • Adaptability: Ability to thrive in a dynamic and fast-paced environment, adapting to changing priorities.

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.