Credentialing / Payer Enrollment Associate

Better Health Supplies

Better Health Supplies

Posted on Thursday, May 11, 2023

Who we are:

Better Health is creating a new kind of care platform, built on peer to peer connection.

Our solution bundles peer coaching, education, and home delivery of medical supplies for people with chronic conditions. We don’t just help our members discover and purchase the best medical supplies. We provide support that they can’t get anywhere else, and match them with a peer coach who lives with the same condition. The result? Improved mental health, reduced overutilization of care, and a 97% customer satisfaction rating.

Since inception in November 2019, Better Health has gained Medicare licenses in 46 states, 16 Medicaid licenses, and preferred national provider contracts with Cigna, Humana, and Oscar Health, among others. This has allowed our member base to rapidly grow month to month with very low churn. We are backed by Caffeinated Capital, General Catalyst, Mastry, 8VC, Bill Ackman, as well as several prominent entrepreneurs and healthcare leaders.

With our rapid growth, we are looking to hire a remote Credentialing Associate to support our network expansion.

Areas of responsibility:

  • Partner with the Expansion team on nationwide growth plans, collaborating on payer credentialing plans in target markets
  • Complete and submit new applications to payers, identifying and addressing any barriers that may arise
  • Manage payer contracts, including tracking contract status, generating reports on in-network payers, and providing support in response to questions on payer status
  • Build and maintain positive relationships with payers, crafting credentialing application appeal letters and working to establish relationships with credentialing departments to secure new contracts.
  • Coordinate discussions between Better Health leadership and target payers to accelerate the contracting process and achieve successful outcomes.
  • Execute administrative duties, including maintaining lists of payer application statuses, prepare reports on in-network payers, and assist operations in answering questions on payer status
  • Nurture relationships with payers, craft credentialing applications appeal letters, build relationships with the credentialing departments within the payer organization to gain contracts

What you bring to the table:

  • Minimum of 2 years of experience in payer credentialing, including application submission and contract negotiation
  • Knowledge of state medicaid, medicare, and commercial payer plans
  • Experience working for or with DME companies, including knowledge of the DME credentialing process
  • Strong organizational and administrative skills, with the ability to manage multiple project simultaneously and meet deadlines
  • Exceptional attention to detail and accuracy in all work, with a commitment to producing high-quality results
  • Excellent communication skills, including the ability to write clear and concise correspondence and engage with a variety of stakeholders
  • Willingness to learn new skills and adapt to a fast-paced, rapidly changing environment

What you get:

  • Competitive salary + equity package
  • Healthcare & Dental
  • Flexible PTO
  • Remote work first
  • Join a team committed to improving the lives of those living with chronic conditions

But most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values to:

  • Take patients seriously and treat them well. Shift mindset: our members have choice, they are smart, they’re right. We follow-through our commitments.
  • Lead with curiosity, kindness and a solution mindset. Get to the root of things, dig deeper, support our members and each other
  • Pursue growth and move fast to maximize impact. Pursue growth personally and organizationally, be comfortable with change, be open to giving and receiving feedback to continually improve, source many opinions and then make fast decisions.

If you're fired up at the thought of revitalizing an archaic $60 billion home medical device industry and passionate about user-focused solutions, join us!


Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.