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About Aktos:

Aktos is revolutionizing the debt collection industry. We’re a vertical SaaS company delivering innovative collection software to agencies nationwide. Our platform integrates seamlessly with payment processors and conversational AI to streamline operations and improve recovery rates.

Our latest product, a virtual AI collector, uses cutting-edge conversational voice AI to engage with debtors, collect payments, and drive results with unparalleled efficiency. We’re on a mission to redefine what’s possible in collections, delivering a customer-centric, technology-first approach to our industry.

We’re a small but mighty team growing rapidly, backed by strong customer traction and world class VC firms like 8VC and Crew Capital. Join us to make a tangible impact in a space ripe for innovation.

Aktos is a remote team, and this role will be a remote role.

About the Role:

We are seeking a versatile and driven Business Operations Specialist to join our fast-growing, fully remote team. In this role, you will work closely with the Chief of Staff to scale our customer onboarding operation.

As a Business Operations Specialist, you will tackle a wide range of complex challenges, ensuring new customers have a smooth and successful launch when they switch from their legacy platform to Aktos. This is an excellent opportunity for an ambitious generalist to make a significant impact in a fast-paced, entrepreneurial environment.

What You'll Do:

This is a hands-on role where you'll have the flexibility to shape your role as you scale our customer onboarding and support capabilities. You will:

• Learn the ins and outs of our product and customer needs, codifying issues for Engineering and Product prioritization
• Build an MVP for customer support issue tracking and resolution
• Lead new customers through software configuration and setup
• Identify repeatable onboarding processes and develop artifacts (SOPs, checklists, project trackers, data audit frameworks) to increase speed and quality
• Create customer-oriented training materials based on common questions and pain points
• Build out a repeatable and scalable customer onboarding process with our Chief of Staff and CEO

What We're Looking For:

• 0-2 years of experience in roles across business operations, customer service, product operations, or related fields
• Equally adept at building consensus among diverse stakeholders and creating detailed, complex processes / workflows
• Passionate about solving varied, complex problems, starting with defining and quantifying the issue before rushing to solutions
• Ability to put structure to ambiguity and prioritize ruthlessly
• Proactive communicator who shares findings, learnings, roadblocks, and prioritization decisions
• Self-starter who knows when to run with something and when to ask for help
• Naturally intrigued by complex, regulated, financial industries like debt collection

Benefits and Compensation:

• Compensation package:
  • $90K-$110K base
  • Equity shares
  • Total compensation is determined by multiple factors, including experience and expertise
• Comprehensive healthcare coverage (medical, dental, vision, HSA)
• Flexible PTO and all Federal holidays
• Fully remote role with the ability to work from anywhere
• Opportunity to grow your career at a dynamic SaaS startup shaping the future of a fast growing industry