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Head of Partnership Management
AgVend
Sales & Business Development
Posted on Jan 21, 2025
Brief of the Role
We are looking for an experienced team leader to lead and grow our Partnership Management team. In this role, you will ultimately be responsible for leading our team of Partnership Managers and supporting them as they ensure the success of our partners, North America’s most innovative ag retailers. You will oversee partner relationships, drive account expansion, and ensure the delivery of exceptional customer experiences. This position plays a critical role in aligning our growth objectives with partner success, retention, and satisfaction.While we feel strongly about periodically being in person together, we operate a distributed-first team model. We are looking for the best regardless of where you live.
Your Background
You must have at least 10 years of experience in account management, customer success or sales within a SaaS or technology-driven organization, preferably serving large ag retailers, chemical manufacturers or distributors. You’re an experienced people leader with 3+ years of experience leading high-performing teams. You have strong leadership and team-building skills, with the ability to inspire and motivate others. You’re an excellent communicator with strong interpersonal skills and a proven track record of driving customer retention, satisfaction, and revenue growth.Qualities We Seek
Team-oriented
You seek help when needed, are open to constructive feedback, and have never uttered the words “Well, that isn’t my job” in a sentence.
Excellent communicator
You have strong verbal and written communication skills that enable you to influence key stakeholders.
Solutions-driven
You relish a good challenge and work relentlessly to overcome hurdles to achieve the best possible outcome.
Curious
You want to understand the business of our partners and find solutions to help them grow.
Humble
You recognize that arrogance is toxic and that modesty is key to being a good teammate.
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Adaptable
You enjoy dynamic and fast-growing work environments. You believe no job is too small, and no idea too big.
What we expect of you
You do what you say you will do.Leadership & Strategy
Develop and execute strategies to drive revenue growth through account management, renewals, and upselling opportunities.
Team Management
Lead, mentor, and develop a high-performing account management team to achieve and exceed performance goals.
Partner Success
Build and maintain strong relationships with key accounts, ensuring their long-term satisfaction and loyalty.
Advocacy
Act as the voice of the customer within the organization, advocating for their needs and driving improvements in product and service offerings.
Process Optimization
Design and refine account management processes to improve efficiency and scalability.
Data-Driven Decisions
Analyze account metrics and provide insights to the executive team to inform strategic decisions.
Be Ready for Anything
At our fast-growing company, you will wear multiple hats and need to be able to adapt to changing priorities. For this, you will need to enjoy a degree of ambiguity and be comfortable with your role evolving beyond this description.
What you can expect of us
We do what we say we will do.People first
We will seek to maximize your personal growth and long-term career success during your time with AgVend and beyond. We value our employees’ lives and aspirations outside of the company.
Ownership and autonomy
You will have the power to realize opportunities, drive change, and delight customers.
Clear expectations
Performance goals are set quarterly and are rooted in our company values and objectives.
Competitive salary
We know money isn’t everything, but you will be properly compensated for your work.
Company ownership
You are fundamental to the success of AgVend and thus you will receive stock options in the company.
Travel
We strongly believe that there is no replacement for a firm handshake, so you will be expected to meet with our partners on a regular basis. We will compensate for all travel expenses.
Health insurance
We want you and your family happy and healthy, so we have industry-leading health coverage for all of our employees.