IT Systems/Support Administrator

8VC

8VC

IT · Full-time
Austin, TX, USA
Posted on Friday, April 26, 2024

8VC IT Systems/Support Administrator, Austin, TX

About 8VC

8VC is a technology investment firm headquartered in Austin, TX. We partner with entrepreneurs to build technology platforms that create long-term economic and societal value. 8VC was built by a team of entrepreneurs, engineers, investors, and philosophers who value operating experience and action, as well as new ideas and creative theories. We invest primarily in smart enterprise platforms across industries including financial services, healthcare, logistics, and Bio-IT, as well as horizontal platforms, which encompass core enterprise infrastructure (data, software, cloud, AI) and departmental SaaS. For more information, please visit http://8vc.com

About the Role

We are seeking a versatile IT Systems/Support Administrator to join our TechOps team in Austin. The ideal candidate will possess a can-do attitude and a strong sense of ownership, akin to that of a site manager. This role requires flexibility to transition seamlessly between tactical user support and project execution, as well as occasional travel to different locations in Austin and to the SF/Bay Area as needed.

What You’ll Do

  • IT Systems Management: Oversee the day-to-day management of IT systems and infrastructure to ensure smooth operations across the organization.
  • End-User Support: Provide technical support to end-users, including troubleshooting hardware and software issues, setting up new devices, and assisting with IT-related inquiries.
  • Network Administration: Manage and maintain the organization's network infrastructure, including switches, firewalls, and access points, to ensure optimal performance and security.
  • Software and Application Management: Install, configure, and maintain software applications and licenses, including productivity tools, collaboration platforms, and business applications, to support the needs of the organization.
  • IT Procurement: Coordinate the procurement of IT hardware, software, and services, including researching vendors, obtaining quotes, negotiating contracts, and managing vendor relationships.
  • IT Training and Documentation: Provide training and support to end-users on IT systems and procedures, as well as develop and maintain documentation and knowledge base articles to facilitate self-service support.
  • IT Project Management: Lead or assist in IT projects, such as system upgrades, migrations, or deployments, by defining project scope, objectives, and deliverables, coordinating resources, and managing timelines and budgets.
  • Vendor Management: Collaborate with external vendors and service providers to procure IT products and services, resolve technical issues, and ensure service-level agreements are met.
  • IT Asset Management: Maintain an inventory of IT assets, including hardware, software, and licenses, and track their usage, maintenance, and disposal to optimize asset utilization and compliance.
  • Emergency Response: Serve as a point of contact for IT-related emergencies, such as system outages or security breaches, and coordinate response efforts to minimize downtime and mitigate risks.
  • Continuous Improvement: Stay abreast of emerging technologies, trends, and best practices in IT administration and make recommendations for process improvements and technology investments to enhance operational efficiency and effectiveness.

What You Bring

  • Excellent Customer Service and communication skills.
  • Experience with Okta administration and automation.
  • Proficiency in Google Workspace/MS365 administration.
  • Familiarity with MDM administration and zero-touch deployment.
  • Strong network administration and troubleshooting skills.
  • Prior experience in SaaS operations management.
  • Proficiency in supporting both Mac and Windows systems.

How Do You Apply?

Please apply by submitting your resume to ava@8vc.com.

We appreciate your interest in joining our team. If we find that your qualifications and experience align with the requirements of the position, we will be in touch to further discuss. However, due to the high volume of applications we receive, we regret that we may not be able to personally respond to all candidates.

Join our mission to build lasting technology platforms and create long-term economic and societal value.

8VC is an equal opportunity employer.

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